Работа в София
370 нови обяви за работа
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Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow. Wi...
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Специалист обслужване на клиенти за гаранционни щети с немски/ испански и английски език
Accentureгр. София
Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Специалист обслужване на клиенти за гаранционни щети с немски/ испански и английски език Специалистът на тази позиция е отговорен за уп...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Подходяща и за кандидати с малък или без опит
We are looking for a Client Adviser with Italian and English to join our newest project in the renewable energy sector. Working hybrid in Sofia, Bulgaria, you will be pivotal in providing support via telephone, email, and live chat for our portfolio ...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
Elevate Your Career in Tech! Are you passionate about quality, precision, and innovation? Do you thrive in an environment where cutting-edge technology meets a fast-paced industry? If so, we have the perfect opportunity for you! We are BAB Consult,...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our...
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1,940 лв - 3,180 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Подходяща и за кандидати с малък или без опит DEKRA Arbeit Group, with its more than 120 locations throughout Europe, is one of the most successful and innovative organizations in the area of personnel services. It is part of the DEKRA SE holding company, headquartered in Stuttgart, Germany and ...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Станете част от ДЗИ, компания с над 75 - годишна история на българския застрахователен пазар, част от KBC Group. Компания, която е еквивалент за...
- 6,500 лв - 9,500 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи
Human Power BG is an HR agency that offers consultations and recruitment for some of the best companies in Bulgaria. ~~~ Our client is a leading investment advisory firm based in Chicago, which provides a comprehensive and fully integrated wealth ma...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Business Support Analyst Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing sol...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
BI Analyst Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and ga...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
LEM – Life Energy Motion At LEM, we help our customers and society accelerate the transition to a sustainable future. Our global team of 1,700 professionals which spans over 15 countries is dedicated to converting technology potential into powerf...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
HR Processes Specialist (GR) If you want to step in a multinational company with numerous development opportunities and amazing people, scroll no more! Bring your amazing personality, we will take care of the rest. As a People Services team we: We...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Description About Us: Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, Cyprus, Australia, Israel, Seychelle...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Senior Solutions Analyst Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing sol...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Senior Accounts Payable Specialist with German You’ll know A1 Bulgaria is the right place for you if you are driven by: Opportunities to learn and build your career; Meaningful work in a stable and fast-paced company; Diversity of people, project...
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Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Reporting and Business Insights Manager
- Пълно работно време
- Постоянна работа
- Възможност за работа от вкъщи
- Дистанционно интервю
Пълно описание
Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.
With more than 19 years of experience in Bulgaria, we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT, Software, Cloud, and Digital fields. Job Description The KPIs and Business Insights Manager is responsible for driving data-driven decision-making within the Global Customer Care team. This role ensures accurate, consistent, and timely reporting of key performance indicators (KPIs), customer insights, and Backlog analysis to enhance customer experience and operational efficiency. The Manager will also play a critical role in supporting strategic initiatives, including AI-driven analytics, reporting automation, and centralized data solutions.
As the main reporting point of contact for Global Customer Care, this position collaborates with regional reporting teams, leadership stakeholders and ICT to ensure data accuracy, consistency, and accessibility. The role also involves data validation and managing reporting automation initiatives Responsibilities:
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United by our passion for talent and technology, we look at the world differently. The future won’t wait; it’s time to make incredible happen. Are you ready?
With more than 19 years of experience in Bulgaria, we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT, Software, Cloud, and Digital fields. Job Description The KPIs and Business Insights Manager is responsible for driving data-driven decision-making within the Global Customer Care team. This role ensures accurate, consistent, and timely reporting of key performance indicators (KPIs), customer insights, and Backlog analysis to enhance customer experience and operational efficiency. The Manager will also play a critical role in supporting strategic initiatives, including AI-driven analytics, reporting automation, and centralized data solutions.
As the main reporting point of contact for Global Customer Care, this position collaborates with regional reporting teams, leadership stakeholders and ICT to ensure data accuracy, consistency, and accessibility. The role also involves data validation and managing reporting automation initiatives Responsibilities:
Data Management & Reporting
- Own and manage the Global Scorecard and Backlog Scorecard, ensuring alignment with business objectives.
- Conduct backlog analysis and Voice of the Customer (VoC) reporting to identify trends, root causes, and areas for improvement.
- Aggregate and validate data from multiple sources to ensure accuracy and accessibility.
- Provide input on CRM development, supporting contact reason identification, and reporting enhancements.
- Create reports in multiple formats (Excel, PowerPoint, Qlik Sense, Salesforce, etc.) tailored to leadership needs.
Advanced Analytics & Insights
- Utilize SQL (Greenplum, DB2, Microsoft SQL Server, Azure), PowerBI, and Qlik Sense for advanced data analysis.
- Develop predictive models (e.g., linear regression, logistic regression) to anticipate customer needs and optimize call center efficiency.
- Provide data-driven insights to improve self-service strategies and issue resolution.
- Support the implementation of ROAR analytics.
Process Optimization & Reporting Automation
- Drive automation and centralization of reporting solutions to improve efficiency.
- Lead reporting system enhancements (OCRS) in collaboration with ICT.
- Support regional reporting teams in data standardization and alignment.
- Ensure compliance with data privacy and security policies, including PII protection
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Stakeholder Engagement & Communication
- Collaborate with regional reporting teams, ICT, security, and business leaders to align KPIs and reporting methodologies.
- Present data-driven insights to senior leadership, regional heads, and cross-functional teams to support strategic decision-making.
- Act as the primary liaison for global and regional reporting teams, ensuring consistent data governance.
Requirements:
- Education: Bachelor’s degree in Data Analytics, Statistics, or a related field (preferred).
- Technical Skills: Strong expertise in SQL, PowerBI, Qlik Sense, and advanced analytics.
- Experience: Proven background in data management, reporting, and automation.
- Problem-Solving: Ability to identify trends, analyze root causes, and develop data-driven solutions.
- Communication: Strong ability to translate complex data into actionable insights for stakeholders.
- Attention to Detail: Ensuring data accuracy, consistency, and security compliance.
What we offer:
- Competitive remuneration package
- Referral bonus program
- 25 days annual paid leave
- Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
- Free Psychological Counselling via Green Line and on the spot
- Newborn or newly adopted child bonus
- Food vouchers - 150 BGN/month
- Upskilling & reskilling training programs and e-learning hub
- Recognition awards
- Sports cards (partially covered by the employer) and company sports initiatives
- Special company discounts
- Various social and charity initiatives
United by our passion for talent and technology, we look at the world differently. The future won’t wait; it’s time to make incredible happen. Are you ready?
Социални Придобивки
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Мнения и оценки от служители
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Добра 
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2.9
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Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
При интерес от работодателя очаквайте връзка на посочените от вас контакти.