1,960
Работа Team Leader
212 нови обяви за работа
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Пълно работно време Постоянна работа Дистанционно интервю The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Essential Functions...
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FULL STACK TEAM LEADER We are: Bulwork is the first IT recruitment agency in Bulgaria, with 24 years of stable presence in the market. The company has established a reputation for delivering high-quality services to clients and candidates. We respe...
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Front Office Team Leader Empower your dreams with Hyatt! We are Hyatt Regency Sofia family, and we are more than just a place to work – a multinational environment with purpose of care for people so they can be their best. Hyatt Regency Sofia fa...
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Are you ready to lead and inspire a team at Europe’s premier dental clinic? If you are passionate about leadership and have a knack for managing people in a high-energy environment, this is the perfect opportunity for you. Your leadership skills w...
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The Opportunity Efficiently managing a team of skilled demand and master schedule planners and pursuing the execution of performance objectives, such as timely delivered customer orders, balanced production schedule and planned revenues. How you’l...
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The Opportunity Efficiently managing a team of skilled demand and master schedule planners and pursuing the execution of performance objectives, such as timely delivered customer orders, balanced production schedule and planned revenues. How you’l...
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Sales Team Leader with German The Team Lead role is responsible for overseeing and guiding a team of sales agents to meet and exceed sales targets. This role involves managing daily operations, providing coaching and training, ensuring high levels o...
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Team Lead with English As a Team Lead, you will manage and motivate a team of professionals ensuring adherence to company policies and operational plans. You will conduct performance reviews, drive KPIs, and provide support to team members to achiev...
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Team Lead with German As a Team Lead, you will manage and motivate a team of German speaking customer advisors, ensuring adherence to company policies and operational plans. You will conduct performance reviews, drive KPIs, and provide support to te...
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Team Lead with German As a Team Lead, you will manage and motivate a team of German speaking customer advisors, ensuring adherence to company policies and operational plans. You will conduct performance reviews, drive KPIs, and provide support to te...
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Java Team Lead Company Description What we are: A global technological leader in capital markets and trading industry. Over the years our products have been awarded by: Wall Street Letter Awards, US Technology Awards, Barrons, Global Forex Awards...
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Java Team Lead Company Description What we are: A global technological leader in capital markets and trading industry. Over the years our products have been awarded by: Wall Street Letter Awards, US Technology Awards, Barrons, Global Forex Awards...
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COGS Team Lead Are you ready to lead a high-performing team focused on delivering exceptional financial analysis and insights? Do you have the expertise to drive cost optimization and profitability through strategic planning and period-end processes...
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Company Description What we are A global technological leader in capital markets and trading industry. Over the years our products have been awarded by: Wall Street Letter Awards, US Technology Awards, Barrons, Global Forex Awards, Benzinga, CODiE...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Candidate Profile
Career Level Description Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Essential Functions/Core Responsibilities
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Candidate Profile
- Experience as Supervisor/ Team Leader is advantage
- Fluency in English (B2 and above) & Slovenian ( C1 and above)
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule Monday-Sunday on Site
What we offer:
- Competitive salary
- Relocation support from EU to Bulgaria
- Initial and ongoing trainings to support your development
- Opportunities for personal and professional growth
- Rewards and recognition programs
- Employee Referral Program
- Health Insurance
- Multisport Card
- Monthly Transportation Allowance
- Corporate Discounts
- Excellent office location in one of the top Business Buildings in Sofia
Career Level Description Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Социални Придобивки
- credit_cardБонусова Система
- health_and_safety iconДопълнително Здравно Осигуряване
- sports_footballКарта за Спорт
- food_bankБезплатна Храна
- timer_offГъвкаво Работно Време
- schoolБезплатни Обучения/Курсове
Средна заплата за сектора
1,960 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
50 лв / месец
максимална
38,600 лв / месец
Мнения и оценки от служители
3.6
Добра 
3.3
3.3
3.2
3.6
3.2
3.6
2.0
2.2
1.4
1.9
1.5
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
При интерес от работодателя очаквайте връзка на посочените от вас контакти.