Let’s Make a Difference Together We are looking for an experienced and motivated Team Leader to oversee our Financial Payments Support team. The successful candidate will be responsible for driving team performance within a fast-paced financial services environment.

Why you’ll love it here:

• Work in the amazing office in Plovdiv
• Modern personal gym
• Vibrant chill & gaming zones to recharge and have fun
• Join our friendly team
• Employee Referral Program: Refer your friends and get an additional bonus — plus an extra bonus if they start within 1 month!

What You'll Do:

• Lead, motivate, and manage a team handling payment-related customer support and operational activities
• Monitor daily workflows and ensure all customer inquiries and transaction cases are resolved within established service levels
• Ensure clear and professional communication standards across all customer interactions
• Ensure adherence to company procedures, financial regulations, and security policies

What We're Looking For:

• Previous experience in banking transfers, payment operations, banking services, financial operations, or financing activities is required.
• Previous leadership experience (Team Lead, Supervisor, or Senior Sales role with coaching responsibilities)
• Fluency in English
• Strong analytical skills and KPI-driven mindset
• Excellent communication and coaching abilities
• Target-oriented, self-driven, and solution-focused approach

What We offer:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

Does it sound like the perfect job for you? APPLY NOW! About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.