3,200
Работа Operations Manager в София
45 нови обяви за работа
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Пълно работно време Постоянна работа Spirit of the role: The Operations Manager / Program Lead is responsible for managing an individual program in close partnership with the Regional Sales Manager (rSM). The role is expected to focus on the delivery of the program and also act as a st...
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The Operations Manager is a key mid-management position responsible for optimizing and overseeing all operational processes of an international e-commerce/ retail business based in Europe, with global shipping and a strong customer base in the USA. T...
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Assistant Operations Manager ( Food court Sofia Airport) About Us We are the food travel experts. So, what does that mean? It means that we are experts in creating and running food outlets in locations where people are on the move (Airports and Railw...
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The new Hilton Sofia hotel boasts a brand new OXBO Restaurant, Regale Bar and Exclusive Meeting Space. To support the Banqueting Manager in leading the Banqueting functions to the highest Hilton standards, we are currently looking for a Banqueting O...
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Head of Operations We are seeking a seasoned and visionary senior professional with a strong growth mindset or background to lead the team at dormakaba Bulgaria through a time of change and challenge as we transfer our plant to a new location. We ar...
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Верига хотели Grand Hotel Bansko, Grand Hotel Sveti Vlas и Grand Hotel Therme са изискани комплекси в топ дестинации. Всеки от тях предлага уникално съчетание от лу...
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We are Orno – a steadily growing distribution company in the FMCG and Beauty sector, representative of leading food and non-food brands. We dynamically build and develop our own business model. We stand for the quality of our services and the indiv...
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We are Orno – a fast-evolving distribution company in the FMCG and Beauty sector, proudly representing top global food and non-food brands. At Orno, we don’t just follow business models – we create and develop our own, with agility and vision....
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We are Orno – a fast-evolving distribution company in the FMCG and Beauty sector, proudly representing top global food and non-food brands. At Orno, we don’t just follow business models – we create and develop our own, with agility and vision....
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At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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We are Orno – a steadily growing distribution company in the FMCG and Beauty sector, representative of leading food and non-food brands. We dynamically build and develop our own business model. We stand for the quality of our services and the indiv...
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Top Skills Recruitment is a recruitment agency founded by professionals with extensive experience in Business Process and IT Outsourcing. Our mission is to connect talented individuals with meaningful career opportunities. Our client is an innovativ...
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solution...
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Top Skills Recruitment is a recruitment agency founded by professionals with extensive experience in Business Process and IT Outsourcing. Our mission is to connect talented individuals with meaningful career opportunities. Our client is an innovativ...
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Company Overview WALLTOPIA is a global leader in the manufacture of climbing walls, with operations across six continents and 28 years of industry expertise. As we continue to expand our portfolio of products and services, we are seeking a qualified...
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Пълно описание
Spirit of the role:
The Operations Manager / Program Lead is responsible for managing an individual program in close partnership with the Regional Sales Manager (rSM). The role is expected to focus on the delivery of the program and also act as a strategic partner of the Regional Sales Manager. Together, Team Manager and Reginal Sales Manager will collaborate on ways to meet the needs of small business customers as well as find ways to improve performance and quality. In recognition of the importance of QA, Coaching and WFM to program success, the Operations Manager / Program Lead needs to ensure a close partnership with those functions for their program. It is expected to have a deep understanding of customer challenges and opportunities. This knowledge should be a combination of upward feedback from Team Leads and Agents call shadowing and QA feedback. Should be able to discuss, in detail, the customer challenges and opportunities with the rSM.
Benefits:
We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:
Location: Sofia, Bulgaria Work Model: Full time work from office
About Accenture:
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change.
The Operations Manager / Program Lead is responsible for managing an individual program in close partnership with the Regional Sales Manager (rSM). The role is expected to focus on the delivery of the program and also act as a strategic partner of the Regional Sales Manager. Together, Team Manager and Reginal Sales Manager will collaborate on ways to meet the needs of small business customers as well as find ways to improve performance and quality. In recognition of the importance of QA, Coaching and WFM to program success, the Operations Manager / Program Lead needs to ensure a close partnership with those functions for their program. It is expected to have a deep understanding of customer challenges and opportunities. This knowledge should be a combination of upward feedback from Team Leads and Agents call shadowing and QA feedback. Should be able to discuss, in detail, the customer challenges and opportunities with the rSM.
The main focus areas will be:
- Sales Planning: Be aware of revenue trends and drivers and identify opportunities across the markets industries verticals and suggest focus areas for the rSM. To be responsible for implementation of, and reporting on, the program spiffs following guidance set down by the rSM.
- Sales Activation: Execute against activation plans communicated by the rSM and help co create and develop activation plans. Ensure that all agents, including TLs, receive any and all necessary training and coaching.
- Sales Performance Management: Executing any plans communicated by the rSM. They are responsible for partnering with QA to ensure that quality levels are met and maintained for the program. They are responsible for executing any in quarter recovery plans and expected to contribute to the design of these plans in partnership with the rSM.
Job Qualifications:
- 3+ years previous experience in a similar role.
- 5+ years of experience in BPO team management position.
- In depth knowledge of the program strategy.
- Experience deriving insights from data, building and managing junior sales teams.
- Advertising and SMB sales experience.
Benefits:
We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:
- Career Counselling
- Additional paid time off
- Flexible benefits
- Luxury health & dental insurance
- Life insurance
- Food vouchers
- Fuel card
- Multisport card
- Employee Assistance Program
- Bonuses for special occasions
- Options to buy shares
Location: Sofia, Bulgaria Work Model: Full time work from office
About Accenture:
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change.
Социални Придобивки
- card_giftcardВаучери за Храна
- health_and_safety iconДопълнително Здравно Осигуряване
- date_rangeДопълнителен Годишен Отпуск
- schoolБезплатни Обучения/Курсове
- food_bankБезплатна Храна
- sports_footballКарта за Спорт
- local_atmКарта за гориво
- credit_cardБонусова Система
Средна заплата за сектора
3,200 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
700 лв / месец
максимална
11,000 лв / месец
Мнения и оценки от служители
2.6
Средно добра 
2.5
2.1
2.1
2.6
2.2
3.1
2.8
2.3
1.7
2.3
2.2
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