WALLTOPIA is the world leader in the manufacturing of climbing walls and active entertainment facilities. We operate in 80 countries on 6 continents and we have over 25 years of professional experience. We are driven by results, and we win through innovation, dedication, attention to detail and profound knowledge of our customers, by taking responsibility for what we do and the way we do it.

We are now looking for an Aftersales Coordinator to help us in:

• Resolving customers inquiries as the first point of contact after the completion of a project;
• Preparing service and repair estimates, advise on routine maintenance/repair services required;
• Processing different orders, forms, applications, and requests;
• Keeping records of customers' interactions and transactions;
• Maintaining customer database;
• Identifying and selling value-added services and accessories as required;
• Identify and resolve mechanical issues in attraction systems;
• Work closely with other technicians and engineers to develop effective solutions;
• Maintain detailed records of all maintenance and repair work.

To excel in this job we expect as a minimum:

• University degree - a degree in Engineering will be considered an advantage;
• Fluency in English - a second language will be considered an advantage;
• A high level of personal discipline and ability to set priorities and work within deadlines.

Nice to have:

• Experience in SAP and Sugar CRM;
• Knowledge of Lean and Six Sigma Process.

What we offer:

• Competitive remuneration + uncapped bonus compensation plan;
• Professional development in the world’s leading company in the design and production of climbing walls and active entertainment;
• Opportunity to travel around the globe;
• Introductory and many other trainings;
• Food vouchers;
• Flexible start of the working day ( 7:00 - 10:00);
• Complimentary “Introduction to climbing” course;
• Unlimited membership for Momentum Climbing Sofia;
• Friendly working atmosphere and regular team events;
• State-of-the-art office;
• Possibility for a Multisport card;
• Sponsored additional health insurance.

Joining us you will work in a dynamic and demanding environment that will give you a great opportunity to learn, develop and build new skills and get a good understanding of what it takes to be a world leader in our industry.

To apply please submit your CV and Cover letter in English by pressing the 'Apply" button below.

Only shortlisted applicants, who have submitted all required documents, will be contacted for an interview. All applications will be treated in strict confidentiality.

• All data provided by you is protected within the meaning of the GDPR and will be used only for the purposes of this selection.