2,310 
Работа Business Development Marketing
101 нови обяви за работа
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Customer Success Manager with English or French *All interviews will be conducted remotely (online or by phone). Our partner is a French community management and engagement platform used in 25 countries worldwide. It helps organizations create, man...
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The Content Review team manages the gatekeepers for the world’s most advanced discovery platform serving content to over a billion users every month. The Content Reviewer is focused on removing inappropriate and harmful content through every singl...
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Stand out and lead the way. Define an industry. Forge the path to truly blockchain-based, deflationary, and limitless finance. Nexo is the world’s leading digital assets institution. The company’s mission is to maximize the value and utili...
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Grove Global Consult is a consulting and recruitment agency, providing strategic consulting services in the areas of the private business sector worldwide. For one of our clients a fast-growing company, we are looking for a B2B Software Sales. Posit...
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KEY ACCOUNT MANAGER About us FICOSOTA is a fast-growing company, a manufacturer of home and personal care products and snack food. Already well presented on many markets worldwide, our company works hard to offer customers high quality products, ef...
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Deputy Store Manager, HalfPrice West Mall HalfPrice Great Brands & Great People! HalfPrice is a modern store concept in the off-price segment (owned by the CCC GROUP). With a wide range of popular, global brands across numerous product categories ...
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Пълно описание
Customer Success Manager with English or French
You will work with a portfolio of customers to ensure their success and satisfaction with the platform. As the key contact throughout the partnership, your focus will be on two main areas: customer retention and business growth.
- *All interviews will be conducted remotely (online or by phone).
You will work with a portfolio of customers to ensure their success and satisfaction with the platform. As the key contact throughout the partnership, your focus will be on two main areas: customer retention and business growth.
YOUR ROLE:
- Nurture strong relationships with customers and work closely with the management team to build strategy and execute on it to effectively meet company goals.
- Drive and own the renewal and upsell/expansion of customer contracts. Retain revenue, minimize churn.
- Forecast and track key account opportunities, user engagement, financials, and report these metrics to management to enable goal-tracking.
- Work with customers to ensure successful community onboarding and full product adoption.
- Analyze churn data to develop effective retention strategies.
- Serve as the primary point of contact for customers and handle escalations.
- Be the voice of the customer and liase with internal teams to ensure customer feedback is effectively addressed.
- Conduct Quarterly Business Reviews (QBRs) with clients.
- Fluency in English. French is nice to have but not required.
- 2+ years work experience in B2B SaaS (Account Manager/Key Account Manager/ Customer Success Manager/Sales Account Manager, or relevant.) Start-up/scale-up experience will be an advantage.
- Proven success in renewals, upselling, and expansion. Data-driven decision making.
- Strong relationship-building.
- Ability to communicate, present and influence internal and external key stakeholders at all levels.
- Ability to prioritize, multitask, and adapt in fast-paced environments.
- Strong ability to align technical concepts with business needs.
- Experience with Jira/Salesforce/Planhat will be a plus.
- An attractive remuneration + annual review. Referral bonuses.
- Working hours may vary (based on the market). Fixed working days.
- 20 days of paid leave per year + 2 days off for volunteering
- Full training provided.
- Additional health insurance, digital food vouchers, sports card and other social benefits. Exclusive discounts & offers.
- Open-minded management team promoting innovation, and personal and professional development.
- Permanent employment; full-time.
Средна заплата за сектора
2,310 лв / месец (изчислена от Yox)
Средна работна заплата за страната изчислена от YOX
минимална
650 лв / месец
максимална
17,550 лв / месец
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