Customer Support Agent with Polish and English

About Us:

Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, Cyprus, Australia, Israel, Seychelles, Singapore, Bulgaria, Estonia, the United States and Japan. Plus500 Bulgaria is an integral part of the Plus500 global family, considered as the operations center of the group.

Our Sofia office, located in the modern Capital Fort Building, houses over 200 talented and passionate team members. We pride ourselves on providing one of the best office environments in Bulgaria, fostering a cozy, friendly, and supportive yet professional and stimulating international atmosphere.

What We’re Looking For:

We seek enthusiastic team players who are smart, curious, and self-driven, eager to contribute to a product used by thousands worldwide.

Job Responsibilities:

• Provide information about our financial instruments and services.
• Respond to customer requests regarding installation, registration, and software operations.
• Offer support for technical, trading, and financial issues through email and chat.
• Verify request details with customers.
• Research and resolve queries to ensure complete customer satisfaction.
• Follow up to ensure successful resolution of each case.

Requirements

• Fluency in Polish and English.
• Good computer literacy and typing skills.
• Strong analytical and problem-solving abilities.
• Ability to prioritize tasks and work with minimal supervision.
• Customer service experience is a plus.
• Willingness to work in shifts.

Our Recruitment Process:

1. CV Screening: We’ll review your resume to ensure it meets our job requirements.

2. Phone Conversation: If selected, you’ll have a friendly 15-minute call to discuss the role, shifts, your motivation, salary expectations, and availability.

3. Assignment: Following the call, you’ll receive a small assignment to complete.

4. Online Interview: A 50-60 minute Zoom call with the Team Leader and Manager of Customer Success, including an interview and a critical thinking live test. Don’t worry, no preparation is needed for the test.

5. On-site Meeting: The final step is an on-site meeting in our Sofia office with the Head of Customer Support.

Join us and become a part of a vibrant team where your skills and passion can make a real impact!

How to Apply:

If you’re ready to take the next step in your career, we’d love to hear from you. Apply now and let's embark on this exciting journey together!

Benefits:

Facilities

• Gym
• Video Games
• Fully Stocked Kitchen
• Recreation area
• Ping Pong Table
• Jago Football table

Social Events

• End of the year party
• Summer team building
• Annual Team Days
• Event calendar with various social gatherings

Goodies

• Tickets to games of our sponsored teams
• Subsidized meals
• Multisport and Coolfit card
• Health insurance with dental care
• 50% subsidized annual public
• transport card
• Bring a Friend Program
• Birth/Birthday Gifts