About Akkodis:

Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.

With more than 19 years of experience in Bulgaria, we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT, Software, Cloud, and Digital fields.

Main scope:

• Consultant will ensure that solution evolves including enhancements requests management and prioritization together with the Network Service & Solution Managers including Design & Build activities handled in project mode.
• Consultant will ensure that support teams at level 1 and 2 are properly handled.
• Acting as Level 3 support escalation point for both Incident & Changes, you must guarantee operational excellence and continuous improvement of Network solutions, especially Datacenter LAN components.
• Consultant will be responsible for the delivery of level 3 support (incident and change management). Consultant will be required to act hands-on oriented to address any implementations & issues that impact your solution (either as supervisor of Level 2 team or main contributor for complex ones), manage if any dependency with other solutions and act as technical leader for major incident resolution.
• Consultant needs to stay in touch externally with the development of the solution and if any modification has to be done, Consultant will act as an internal advisor. Consultant will be playing a key role in the integration of new applications/services within our environment
• Transferring the functional, technical, and procedural knowledge from the Build to the Run organization.

Main responsibilities:

• Monitor incidents, act as Level 3 escalation for identification of the root cause, coordinate actions to restore services.
• Provide technical review & approval of changes and even implement complex ones.
• Manage priorities of the evolution of the solution.
• Manage changes, new requirements, and documentation of the solution.
• Contribute to project as Subject Matter Expert by handling Design & Build activities for Network area.
• Monitors and analyzes performance, implement measures likely to improve the quality or productivity.
• Monitor, control, and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
• Ensure excellent communication and collaboration between Applications and Infrastructures teams.
• Consultant will ensure that solution evolves including enhancements requests management and prioritization together with the Network Service & Solution Managers including Design & Build activities handled in project mode.
• Consultant will ensure that support teams at level 1 and 2 are properly handled. Consultant will be responsible for the delivery of level 3 support (incident and change management). Consultant will be required to act hands-on oriented to address any implementations & issues that impact your solution (either as supervisor of Level 2 team or main contributor for complex ones), manage if any dependency with other solutions and act as technical leader for major incident resolution,

Main requirements:

• Proven experience in Network domain (at least 5 Years).
• Experience in Infrastructure Maintenance Support in a very diverse IT landscape.
• Strong technical skills of Datacenter Network infrastructure technologies and SDWAN.
• SDWAN Fortinet,Firewalling – Fortinet,SSE – Netskope
• Azure Cloud network – UDR / Load Balancer / Express Route
• LAN DC – Cisco Nexus, Dynamic Routing
• WIFI – Aruba
• Proven experience in production environments / critical operations.
• Passion for network technology and service-oriented mindset is must.
• Knowledge on Devops and Agile.
• Experience with Global environments.
• ITIL Foundation certified is a plus.

You will get:

• Competitive remuneration package
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 76.69 EUR/month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently. The future won’t wait, it’s time to make incredible happen. Are you ready?