Technical Application Support Specialist

Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.

Our 22 000 people in 32 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.

What you will be doing:

Experian Digital Workplace (EDW) provides IT consulting and technical support for front-office and back-office software systems. The EDW Billing team is looking for a Technical Application Support Specialist to support and enhance in-house corporate applications.

Identifying, troubleshooting, and resolving issues related to application functionality

Coordinating the resolution of technical activities (e.g. incidents, requests, enhancements) with users and vendors

Reviewing functional requirements and technical designs

Analyzing, designing, developing, testing and implementing changes to the application

Identifying potential improvement areas and recommending solutions

Producing application documentation e.g. operational guide, FAQs, architecture diagrams

What you will bring:

Bachelor’s degree in Computer Science or related field

At least 2 years of experience on a similar role

Fluency in English

Hands-on experience with SQL to create queries and generate reports

Ability to read Java code

Strong verbal and written communication skills with the ability to communicate effectively with both business and technical individuals

Previous experience supporting and maintaining corporate applications

Self-starter able to work proactively and with minimal supervision

Team player with abilities to work in complex cross-functional and geographically diverse teams

It would be considered an advantage if you have:

All-round IT applications experience e.g. software development lifecycle, post-implementation support, data migrations, application upgrades

Previous exposure to Java, Linux, cloud-based applications