We are a global scale gaming manufacturer with headquarters in Bulgaria and representative offices in Europe, Africa, Asia and North, Central and South America. The company’s focus is the development, production, sales and technical support of a diverse range of products.

Our company has achieved worldwide recognition for its high-standard portfolio, preferred by both casino operators and players for its impeccable quality, outstanding design and top-notch technology.

We believe that if the work is not fun, you are not playing in the right team! We encourage teamwork, a positive approach and transparency.

In connection with the continuous and dynamic development, we are looking for motivated people to become part of Technical Support Division.

Responsibilities:

• Provided online support to resolve technical problems and inquiries from customers;
• Provided technical support to diagnose equipment issues, replace components, and perform repairs;

Requirements:

• Good command of English language (B2 level);
• Secondary and/or higher education with a technical focus;
• Ability to work day and night shifts;
• Ability to travel domestically and internationally;
• Good computer literacy (MS Windows, MS Office);
• Valid Category B driving license;
• Technical knowledge, including familiarity with electronics, is considered an advantage;
• Previous experience in a similar role is an asset;
• Experience working with Salesforce or SAP is considered an advantage;
• Possession of a valid electrical safety qualification certificate is an additional asset;

What we offer:

• You will have the opportunity to work in a developing company with international experience;
• You will have an excellent package for remuneration and social benefits - additional health insurance - luxury package, annual bonus for achieved results, Multisport card, social policies to support the family, telemedicine, corporate discounts, team building, and social events;
• You will develop in a positive, encouraging working atmosphere;
• You will be part of a close-knit team oriented towards achievements, but also with a lot of creative energy, both for work and for fun;
• You will achieve a balance between professional and personal life;

Location: Sofia, 2 Parva Balgarska Armia Str., NPZ Voenna Rampa.