2,100 
Работа Customer Support Lead
41 нови обяви за работа
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Пълно работно време Постоянна работа Sesame Online EOOD is a company, working alongside luck. We are an online sports betting and casino platform, the logical extension of the brick-and-mortar Sesame gaming clubs, present on the Bulgarian market for the last 20 years. The advantages tha...
- Пълно работно време Постоянна работа
В дирекция "МСП Банкиране" търсим своя нов колега - позитивен, комуникативен и резултатно ориентиран, на който да предложим предизвикате...
- Пълно работно време Постоянна работа Подходяща и за кандидати с малък или без опит
В дирекция "МСП Банкиране" търсим своя нов колега - позитивен, комуникативен и резултатно ориентиран, на който да предложим предизвикате...
- Пълно работно време Постоянна работа
Дирекция "МСП Банкиране" търси да назначи позитивен, комуникативен и резултатно ориентиран нов колега на позиция Мениджър връзки с малк...
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Пълно работно време Постоянна работа Дистанционно интервю We at Postbank (Eurobank Bulgaria AD) have a successful presence for over 30 years among the leaders on the banking market in Bulgaria. We are a modern, award-winning bank, leader in card business in the country. If you want to be part of an ambitiou...
- Пълно работно време Постоянна работа Дистанционно интервю
Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset class...
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Reporting to the CRM Campaign Manager, you will be responsible for the implementation of the global customer engagement strategy at Tradu. The main responsibilities of the role will include campaign planning and the creation & optimisation of all cam...
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Company Description Welcome to a place where your ideas lead to something big! Welcome to Bosch! Cars drive autonomously, machines speak to each other, and buildings become smarter. At Bosch, we turn these visions into reality to improve the qualit...
- Пълно работно време Стаж Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Company Description Welcome to a place where your ideas lead to something big! Welcome to Bosch! Cars drive autonomously, machines speak to each other, and buildings become smarter. At Bosch, we turn these visions into reality to improve the qualit...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю
Prodesign. е бранд комуникационна агенция с повече от 300 клиенти в стрaната и чужбина, опериращи в различни бизнес сфери. Нашата мисия е да съз...
- Пълно работно време Постоянна работа Подходяща и за студенти
Aladin Foods - една от водещите и най-динамично развивaщи се вериги за бързо хранене в България.Веригата заведения включва над 30 обекта, разпол...
- Пълно работно време Постоянна работа Подходяща и за кандидати с малък или без опит
Автокомерс 93” ООД е една от водещите фирми във вноса и търговията на aвточасти, автохимия и други консумативи за всички видове автомобил...
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HCLTech is a global technology company, home to 222,270+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work wi...
- Пълно работно време Постоянна работа
About the job: KREZ ltd is a Bulgarian trading company, founded in 2002 in Pazardzhik city. Since its foundation, KREZ ltd has grown from a compact store to commercial chain leader in the region. In the last five years, we have become one of the top...
- Пълно работно време Постоянна работа
Brand Manager Salon Professional - по заместване Orbico Bulgaria Ltd. is part of the Orbico Group, a leading distributor in Southeast Europe, an international company that operates in 20 countries. We are looking for energetic and pro-ac...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Sesame Online EOOD is a company, working alongside luck. We are an online sports betting and casino platform, the logical extension of the brick-and-mortar Sesame gaming clubs, present on the Bulgarian market for the last 20 years. The advantages that Sesame online inherits from the land-based clubs and holds onto are their vast, years long experience in the gambling industry, state-of-the-art customer service, rich variety of games and their impeccable attention to detail. Our business is focused on one thing and one thing only - the customers of our website to experience an authentic adventure with the games of luck we offer them.
We are looking for Customer Support Team Lead with Spanish
Responsibilities:
Leadership and Team Management: Lead, mentor, and manage a diverse customer support team to ensure they provide the highest quality of service. Develop and oversee training programs to enhance team skills and knowledge.
Strategic Planning: Develop and implement strategic plans to enhance customer support operations, including setting and monitoring KPIs, improving customer satisfaction levels, and reducing response times.
Process Optimization: Continuously assess and improve customer support processes and procedures to ensure efficiency and effectiveness. Implement best practices in handling customer inquiries, complaints, and feedback.
Customer Engagement: Oversee all customer support channels, including phone, chat, and email, ensuring customers receive timely and accurate assistance. Escalate complex issues as necessary and follow through to resolution.
Compliance and Verification: Ensure compliance with industry regulations, including conducting first-level verification of customers based on provided documents. Work closely with the compliance department to adhere to all legal and regulatory requirements.
Cross-Departmental Collaboration: Liaise with other departments, such as Marketing, Compliance, and IT, to ensure a cohesive approach to customer satisfaction and operational excellence.
Reporting and Analysis: Provide regular reports on customer support metrics, insights, and trends to senior management. Use data to drive decisions and improvements in the customer support area.
The documents submitted by you will be treated in the strictest confidentiality, according to the PDPA.
We are looking for Customer Support Team Lead with Spanish
Responsibilities:
Leadership and Team Management: Lead, mentor, and manage a diverse customer support team to ensure they provide the highest quality of service. Develop and oversee training programs to enhance team skills and knowledge.
Strategic Planning: Develop and implement strategic plans to enhance customer support operations, including setting and monitoring KPIs, improving customer satisfaction levels, and reducing response times.
Process Optimization: Continuously assess and improve customer support processes and procedures to ensure efficiency and effectiveness. Implement best practices in handling customer inquiries, complaints, and feedback.
Customer Engagement: Oversee all customer support channels, including phone, chat, and email, ensuring customers receive timely and accurate assistance. Escalate complex issues as necessary and follow through to resolution.
Compliance and Verification: Ensure compliance with industry regulations, including conducting first-level verification of customers based on provided documents. Work closely with the compliance department to adhere to all legal and regulatory requirements.
Cross-Departmental Collaboration: Liaise with other departments, such as Marketing, Compliance, and IT, to ensure a cohesive approach to customer satisfaction and operational excellence.
Reporting and Analysis: Provide regular reports on customer support metrics, insights, and trends to senior management. Use data to drive decisions and improvements in the customer support area.
Qualifications:
- Bachelor’s degree in Business Administration, Communications, or related field.
- 3+ years of experience in customer support, with at least 1 year in a managerial role, preferably within the online casino and sportsbook industry.
- Proficient in Spanish and English; additional languages are a plus.
- Strong understanding of the Latin American market and cultural nuances.
- Proven ability to develop and manage customer support processes and teams.
- Exceptional leadership qualities with a focus on team development and empowerment.
- Ability to work in shifts and adapt to a flexible working schedule.
- Excellent communication, problem-solving, and decision-making skills.
- Prompt and fair selection process;
- Competitive monthly remuneration;
- Additional benefits (food vouchers, additional health insurance, sports cards, etc.);
- Trainings, celebrations, team-buildings, fresh fruits and beverages, relax area;
- Reward and recognition program;
- Positive and professional working environment;
- Great new office, 115z Tsarigradsko shose Blvd.
The documents submitted by you will be treated in the strictest confidentiality, according to the PDPA.
Средна заплата за сектора
2,100 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
300 лв / месец
максимална
32,850 лв / месец
Финален преглед
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