Работа Customer Support Specialist
96 нови обяви за работа
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Company Description dxFeed delivers financial markets information and services to banks, brokers, investment companies, trading platforms, and other professional and retail market participants. dxFeed is a subsidiary of Devexperts – a company that...
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Customer Support Specialist (fluent in German) *All interviews will be conducted remotely (online or by phone). Are you ready to join a global clean energy leader? Our client is a renowned clean power technology company with a 26-year innovation le...
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Are you ready to take the next step in your career? If your answer is YES – join the leader in the CX (Customer Experience) industry TELUS International Bulgaria! As a Customer Support Specialist with French you will be a part of a great team and...
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Are you ready to take the next step in your career? If your answer is YES – join the leader in the CX (Customer Experience) industry TELUS International Bulgaria! As a Customer Support Specialist with French you will be a part of a great team and...
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Are you ready to take the next step in your career? If your answer is YES – join the leader in the CX (Customer Experience) industry TELUS International Bulgaria! As a Customer Support Specialist with German and English you will be a part of a gr...
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Are you ready to take the next step in your career? If your answer is YES – join the leader in the CX (Customer Experience) industry TELUS International Bulgaria! As a Customer Support Specialist with German and English you will be a part of a gr...
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Customer Support Specialist with Swedish and English *All interviews will be conducted remotely (online or by phone). Are you ready to join a global clean energy leader? Work for the world’s leading provider of intelligent energy solutions with m...
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Customer Support Specialist with Swedish and English *All interviews will be conducted remotely (online or by phone). Are you ready to join a global clean energy leader? Work for the world’s leading provider of intelligent energy solutions with m...
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Ние от LaDigue ще се погрижим да ти осигурим мечтаната работна среда, която ще пасне на артистичния ти характер! Предлагаме екипна среда със ...
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Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES – join the leader in the CX (Customer Experience) industry TELUS International Bulgaria! Take the opportunity to be a part of a world-known ...
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Customer support specialist with french and english - work from anywhere in bulgaria
Telus International Bulgariaгр. Бургас
Are you ready to take the next step in your career? If your answer is YES – join the leader in the CX (Customer Experience) industry TELUS International Bulgaria! As a Customer Support Specialist with French you will be a part of a great team and...
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Customer support specialist with french and english - work from anywhere in bulgaria
Telus International Bulgariaгр. Велико Търново
Are you ready to take the next step in your career? If your answer is YES – join the leader in the CX (Customer Experience) industry TELUS International Bulgaria! As a Customer Support Specialist with French you will be a part of a great team and...
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If you are excited about health and technology, join our Fitbit Team! As a Fitbit Customer Support with Danish, you will be part of a great team and will: Help our users with any issues they might have via tickets or calls Provide solutions to eve...
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Join our Energetic Fitbit Team and Unleash Your Passion for Health and Technology! We have an exciting opportunity waiting for you! Become a valued member of our Fitbit Team and be part of a dynamic and supportive group. As a Fitbit Customer Suppor...
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Customer support specialist with french or german and english - no experience required
Астреа Рикрутмънт Eоодгр. София
2,560 лв - 2,730 лв / месец (нето) от работодател
At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that w...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
dxFeed delivers financial markets information and services to banks, brokers, investment companies, trading platforms, and other professional and retail market participants. dxFeed is a subsidiary of Devexperts – a company that develops software for stock exchanges, brokers, and investment companies.
dxFeed’s distributed team has significant experience in advanced market data compression, storage, retrieval, and transmission.
Job Description
dxFeed B2C Support:
The project requires a Customer Support Specialist fluent in English and experienced in Support or Quality Assurance in FinTech. This team maintains an ecosystem of services that provides retail customers with a fail-safe market data stream. Our end-to-end solution allows accessing market data on a subscription basis in a variety of charting applications.
Responsibilities:
· Handling customer technical support cases, investigating, and resolving users' problems, escalating issues if necessary. · Communicating directly with developers, analysts, QA, and other engineers for gaining extensive knowledge and expertise in FinTech. · Creating, reviewing, and maintaining tutorials to help end-users with charting applications usage. · Documenting common support procedures for future reference. · Testing data integration into new applications and promptly reporting any found issues.
Benefits:
· FinTech industry increases the value of a specialist in the labor market by providing an opportunity to work directly with complicated trading systems. · Education and training in the subject area. · Opportunity to develop technical skills. · Friendly team, which is always ready to support a trainee.
Qualifications
Qualifications
Key requirements:
· High level of communication and soft skills; · High level of responsibility, time management and self-organization; · English – C1, both spoken and written; · High-stress tolerance; · Diligence and ability to respond in a timely manner to the incoming flow of information (tickets, chats, etc.); · Ability to work in an environment with frequently changing context; · Strong analytical and problem-solving skills; · Sharp attention to detail; · Ability to stand one’s ground and propose ideas that will improve the work of the entire team, and maybe the entire world; · Self-motivation and desire to develop in FinTech.
Additional skills considered an advantage:
· Work experience with foreign clients; · Second language; · Experience in working with issue-tracking systems (Zendesk, Jira); · Experience in working with databases and writing SQL queries; · Basic knowledge of Bash, Python; · Understanding of data transmission network principles and main protocols. Knowledge of the OSI model; · Experience in working with Linux/Unix (mainly debian-like)
Stack
· Issue-tracking – Jira, Zendesk · Log management and CI – ElasticSearch · Documentation and content management – Confluence, Paligo, Zendesk · Communication – Twilio IVR, Slack, SendGrid
Challenges
· Work in morning and evening shifts (details can be discussed); · Work on public holidays; · Willingness to take a large scope of responsibilities; · Development and career growth.
Additional Information
· Paid vacation 20 + 5 days · Free MultiSport card · Medical insurance – premium package · Мodern office space · Panoramic view of Vitosha mountain · Gym & billiard in the office · Parking spot or public transport card · Mentorship program · Training, courses, workshops · Paid pro certifications · Subscriptions to pro sources · Participation in conferences · English courses · Trading contest within the company · Tech meetup dxTechTalk · Speaker's club · Opportunity to develop your personal brand as a speaker · Internal referral program · Hybrid work mode · Flexible schedule
Социални Придобивки
- health_and_safety iconДопълнително Здравно Осигуряване
- trainКарта за Градски Транспорт
- schoolБезплатни Обучения/Курсове
- event_seatСеминари и Конференции
- sports_footballКарта за Спорт
- emoji_food_beverageБезплатни Напитки
Средна заплата за сектора
2,110 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
300 лв / месец
32,850 лв / месец
Мнения и оценки от служители
Служител, запитвания от клиенти и информация
Служителите за запитвания от клиенти и информация разглеждат жалби и отговарят за поддържането на добри взаимоотношения между дадена организация и нейните клиенти. Те управляват данните по отношение на удовлетвореността на клиентите и ги съобщават.
Необходими основни умения
- гарантиране на удовлетвореността на клиентите
- намиране на решения на проблеми
- извършване на няколко задачи едновременно
- общуване с потребители
- управление на график за задачи
- управляване на конфликтите
Необходими основни знания
- обслужване на клиенти
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
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