Работа System Business Analyst
83 нови обяви за работа
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Join TELUS Digital Bulgaria as a Solutions Consultant with Latvian and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong comm...
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Oracle Data Engineer At DSK Bank, we constantly strive to provide the best experience for our customers by offering innovative digital solutions and exceptional service. Our success is driven by our talented team, who are our most valuable asset. We...
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Senior Data Scientist/ Engineer Eviden Bulgaria is looking for a motivated professional to learn, grow and advance in a culture that thrives on shared success, diverse ways of thinking and enables opportunities that can drive your career in new and ...
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Join TELUS Digital Bulgaria as a Solutions Consultant with Icelandic and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong co...
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ML ENGINEER AI PRICING (m/f/d) Make an amazing climb in your career in an international team of experts. Our company provides technological services for the whole Schwarz group, which includes Lidl, Kaufland, Schwarz Produktion and PreZero, in more ...
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1,940 лв - 2,330 лв / месец (нето) от работодател
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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Join TELUS Digital Bulgaria as a Solutions Consultant with Lithuanian and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong c...
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Senior Data Engineer DSK Bank is one of the leading banks in Bulgaria, with a great IT team of more than 250 IT talents, experiencing professional growth and development every day. In 2020 DSK Bank finalized the biggest merger in Bulgaria by integra...
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Our trusted partner, has picked Bulgaria as its first European location for building an R&D center. They have been continuously pioneering solutions that power better decisions for insurers, automotive manufacturers, and collision repairers. Toda...
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Data scientist at the data science and automation directorate
Обединена Българска Банка Адгр. София
The Applied Data and Analytical Modelling (ADAM) unit in UBB and DZI currently requires a Data Scientist to help further the company’s goals in delivering a complete data driven experience to its customers. ADAM provides bespoke, project-based, dat...
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It is an exciting role for a candidate who likes to be challenged and is keen to communicate to the internal customers on the needed actions that they should apply in order for their queries to be completed on timely manner. The chosen candidate will...
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Company Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult...
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Company Description Welcome to a place where your ideas lead to something big! Welcome to Bosch! Bosch is a leading global supplier of technology and services for the automotive industry. Bosch Engineering Center Sofia was founded in 2019 as an in...
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digital marketing...
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digital marketing...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Key Responsibilities:
- Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
- Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
- Engage customers through multiple channels, including phone, email and chat
- Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
- Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
- Collaborate with team members to share best practices and contribute to the knowledge base
- Participate in ongoing training and stay updated on product knowledge and industry trends
What You'll Need:
- Fluent Latvian and English communication skills
- Strong interpersonal abilities and customer service orientation
- Ability to follow structured guides and processes
- Excellence in active listening and problem-solving
- Adaptable and quick to learn new processes and technologies
- Self-motivated with a passion for customer satisfaction
Ideal Candidate Profile:
- Customer-focused mindset and delivering exceptional service
- Excellent communication style, ability to explain complex concepts simply
- Ability to troubleshoot issues and find creative solutions
- Collaborates and shares knowledge, and contributes positively to team dynamics
- Embraces change, learns quickly, and maintains composure under pressure
The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.
We offer:
- Flexible contract conditions (temporary employment, part-time options)
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!
Does it sound like the perfect job for you? APPLY NOW!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
Социални Придобивки
- health_and_safety iconДопълнително Здравно Осигуряване
- timer_offГъвкаво Работно Време
- credit_cardБонусова Система
- sports_footballКарта за Спорт
- local_diningБезплатни Храна и Напитки
- card_travelВаучери за Транспорт
- card_giftcardВаучери за Храна
- schoolБезплатни Обучения/Курсове
- date_rangeДопълнителен Годишен Отпуск
- groupsПартита/Тиймбилдинг
- videogame_assetЗала за Почивки/Забавления
Средна заплата за сектора
5,810 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
1,150 лв / месец
22,450 лв / месец
Мнения и оценки от служители
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