Работа Seaman в София
86 нови обяви за работа
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Пълно работно време Постоянна работа Възможност за работа от вкъщи Customer Success Manager with German Proxiad SEE is an IT Consulting and Software Development company, part of Proxiad Group France, with headquarters in Paris, over 25 years of industry experience, and 1300 + specialists. The Southeast Europe (SEE)...
- Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Yes, we continue expanding! We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. Your typical day: As a representative of the brand, you will be expected ...
- Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Each year our client helps thousands of companies in over 60 markets to better manage their travel programs by providing modern solutions and exceptional service. Do you have experience in the travel industry? Join one of the world’s leading Busin...
- Пълно работно време Постоянна работа Дистанционно интервю
Sales Team Leader with German The Team Lead role is responsible for overseeing and guiding a team of sales agents to meet and exceed sales targets. This role involves managing daily operations, providing coaching and training, ensuring high levels o...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
We are seeking a skilled and dedicated German speaking Subject Matter Expert. The ideal candidate will be responsible for handling escalations and will act as the expert for cases, will use their in-depth knowledge and expertise in the specific field...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
We are seeking a skilled and dedicated German speaking Back-office Coordinator. The ideal candidate will be responsible for managing a variety of contract-related tasks and ensuring the effective administration of contract agreements. Collaborate wit...
- Пълно работно време Постоянна работа
Customer Delivery Specialist with German You’ll know A1 Bulgaria is the right place for you if you are driven by: Opportunities to learn and build your career; Meaningful work in a stable and fast-paced company; Diversity of people, projects, and...
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Proxiad SEE is an IT Consulting and Software Development company, part of Proxiad Group France, with headquarters in Paris, over 25 years of industry experience, and 1300 + specialists. The Southeast Europe (SEE) branch employs 250+ professionals, op...
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Stand out and lead the way. Define an industry. Forge the path to truly blockchain-based, deflationary, and limitless finance. Nexo is the world’s leading digital assets institution. The company’s mission is to maximize the value and utili...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Ingram Micro. It is all about the people 35 thousand people all over the world – talented and experienced – this is the Ingram Micro team. We are a Global Technology and Supply Chain Service Provider. We respect our associates’ imagination, pe...
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2,330 лв - 2,730 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит We are Talentica - Bulgarian consulting company in the field of human resources. We provide variety of services to our clients, which meet their needs and resolve their issues related to personnel as well as blue collar, expert and managerial level. ...
- Пълно работно време Постоянна работа Подходяща и за студенти
Top Skills Recruitment is an agency, providing a full range of services in the sphere of HR. We assist Bulgarian and international companies in attracting the most suitable and skillful people for them. Our team consists of professionals with experie...
- 2,100 лв - 2,250 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Data Administrator with German Sofia/hybrid 29.000-34.000 BGN gross/year + bonus up to 5000 BGN net/year Nordic Recruitment & Consulting offers efficient IT and Cyber Security recruitment and business consulting in Bulgaria - and beyond. Having lo...
- Пълно работно време Постоянна работа Дистанционно интервю Подходяща и за кандидати с малък или без опит
Company Description Sutherland is a worldwide leader in digital transformation and superior customer service. We are the engine behind the experience giants of today—the companies best known for the transformative experiences they deliver, working ...
- Пълно работно време Постоянна работа Дистанционно интервю
Who we are: Sutherland is a global leader in digital transformation and world-class customer service. We are the driving force behind today's experiential giants – the companies best known for the transformative experiences they deliver, operating...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Customer Success Manager with German
- Пълно работно време
- Постоянна работа
- Възможност за работа от вкъщи
Пълно описание
Customer Success Manager with German
Proxiad SEE is an IT Consulting and Software Development company, part of Proxiad Group France, with headquarters in Paris, over 25 years of industry experience, and 1300 + specialists. The Southeast Europe (SEE) branch employs 250+ professionals, operates in Bulgaria and North Macedonia, and has provided services in various sectors (Healthcare, Fintech, Banking, Insurance, E-commerce and Retail, Procurement, etc.) for over 18 years.
In 2022 we stepped above and introduced two innovative software products: Desk Buddy and GROW.
We have implemented a hybrid work model and offer opportunities for learning, development, and CSR activities, following and incorporating ESG elements.
In this role, you will collaborate with business customers on a powerful, real-time cloud emailing platform. As a Customer Success Manager, you will identify and resolve critical issues within the Support organization for top-tier customers, ensuring consistent resolution assistance and maintaining high levels of customer satisfaction. Additionally, you will actively contribute to cross-functional internal meetings, driving service improvements and enhancing client satisfaction.
Responsibilities:
Partner with Sales to onboard new and existing customers into the Managed service
Work closely with clients to understand their business and how they can effectively use the product to reach their business goals
Ensure clients understand and are able to implement email best practices that align with their business needs and to help improve overall email deliverability
Monitor Sender Scores, block lists, delivery rates, etc and proactively fix any issues that may arise, as well as provide guidance on how to avoid these issues in the future
Identify revenue growth opportunities with the Sales team through the utilization of new services and/or contract renewals
Develop and maintain strong product knowledge in order to support their clients, as well as evangelize new product features as they are released
Requirements:
2+ years of experience in an Account Management, Technical Support, or similar client-facing role as the primary POC for a strategic customer
Ability to build and maintain strong relationships with both clients and internal teams
Solid understanding of mobile devices and web protocols (SMPP, HTTP, XML, etc)
Intermediate knowledge of telecommunications, networking, and Internet Protocol essentials and proven knowledge of network access, server functionality & solving technical issues. Experience with email systems, API Telnet DNS, Telnet SMTP
Strong project and time management skills, including prioritization of multiple tasks across potentially dozens of clients
Excellent communication (verbal and written), critical thinking and analytical skills
Preferred:
A technical understanding of email marketing and deliverability
Bachelor's degree
Benefits:
25 days of paid annual leave; we value your leisure time
Flexible and liberal work policy, with options for remote or hybrid office space
Additional health insurance package (including medical, dental, optical, and other expenses), effective from the first day of the month following your start date
Training and development programs, knowledge exchange sessions, certification programs, and international conferences
Internal recognition through a Success Card system with various levels of bonuses
Participation in socially responsible events
Gifts for your Proxiads work anniversary, birthday, etc.; Refer-a-Friend program; employee discounts.
Proxiad Summer Camp, team-building activities, and other exciting social events!
All applications will be treated with strict confidentiality.
Only short-listed applicants will be contacted.
Proxiad SEE is an IT Consulting and Software Development company, part of Proxiad Group France, with headquarters in Paris, over 25 years of industry experience, and 1300 + specialists. The Southeast Europe (SEE) branch employs 250+ professionals, operates in Bulgaria and North Macedonia, and has provided services in various sectors (Healthcare, Fintech, Banking, Insurance, E-commerce and Retail, Procurement, etc.) for over 18 years.
In 2022 we stepped above and introduced two innovative software products: Desk Buddy and GROW.
We have implemented a hybrid work model and offer opportunities for learning, development, and CSR activities, following and incorporating ESG elements.
In this role, you will collaborate with business customers on a powerful, real-time cloud emailing platform. As a Customer Success Manager, you will identify and resolve critical issues within the Support organization for top-tier customers, ensuring consistent resolution assistance and maintaining high levels of customer satisfaction. Additionally, you will actively contribute to cross-functional internal meetings, driving service improvements and enhancing client satisfaction.
Responsibilities:
Partner with Sales to onboard new and existing customers into the Managed service
Work closely with clients to understand their business and how they can effectively use the product to reach their business goals
Ensure clients understand and are able to implement email best practices that align with their business needs and to help improve overall email deliverability
Monitor Sender Scores, block lists, delivery rates, etc and proactively fix any issues that may arise, as well as provide guidance on how to avoid these issues in the future
Identify revenue growth opportunities with the Sales team through the utilization of new services and/or contract renewals
Develop and maintain strong product knowledge in order to support their clients, as well as evangelize new product features as they are released
Requirements:
2+ years of experience in an Account Management, Technical Support, or similar client-facing role as the primary POC for a strategic customer
Ability to build and maintain strong relationships with both clients and internal teams
Solid understanding of mobile devices and web protocols (SMPP, HTTP, XML, etc)
Intermediate knowledge of telecommunications, networking, and Internet Protocol essentials and proven knowledge of network access, server functionality & solving technical issues. Experience with email systems, API Telnet DNS, Telnet SMTP
Strong project and time management skills, including prioritization of multiple tasks across potentially dozens of clients
Excellent communication (verbal and written), critical thinking and analytical skills
Preferred:
A technical understanding of email marketing and deliverability
Bachelor's degree
Benefits:
25 days of paid annual leave; we value your leisure time
Flexible and liberal work policy, with options for remote or hybrid office space
Additional health insurance package (including medical, dental, optical, and other expenses), effective from the first day of the month following your start date
Training and development programs, knowledge exchange sessions, certification programs, and international conferences
Internal recognition through a Success Card system with various levels of bonuses
Participation in socially responsible events
Gifts for your Proxiads work anniversary, birthday, etc.; Refer-a-Friend program; employee discounts.
Proxiad Summer Camp, team-building activities, and other exciting social events!
All applications will be treated with strict confidentiality.
Only short-listed applicants will be contacted.
Социални Придобивки
- health_and_safety iconДопълнително Здравно Осигуряване
- groupsПартита/Тиймбилдинг
- date_rangeДопълнителен Годишен Отпуск
- card_giftcardВаучери за Храна
- videogame_assetЗала за Почивки/Забавления
Средна заплата за сектора
2,370 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
650 лв / месец
максимална
17,550 лв / месец
Мениджър, връзка с клиенти
Мениджърите на връзки с клиенти посредничат между дадено дружество и неговите клиенти. Те гарантират, че клиентите са удовлетворени като им предоставят насоки и обяснения за техните сметки и услуги, които са получили от дружеството. Освен това имат и други задачи, например разработване на планове или представяне на предложения.
Необходими основни умения
- гарантиране на удовлетвореността на клиентите
- намиране на решения на проблеми
- общуване с потребители
- съветване относно връзките с обществеността
- извършване на анализ на потребностите на клиентите
- ръководене на служители
Необходими основни знания
- връзки с обществеността
- корпоративна социална отговорност
- разбиране на продукта
- принципи на общуването
- корпоративна социална отговорност
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
При интерес от работодателя очаквайте връзка на посочените от вас контакти.