Работа Customer Support
335 нови обяви за работа
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Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит Our new client is the largest construction equipment manufacturer in the world. Over the last century they have helped to improve the lives of people all over the world with their products. Their new digital solution products and services are created...
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Пълно работно време Постоянна работа Възможност за работа от вкъщи Escalations specialist Spirit of the role: Escalation Handling: Act as the primary point of contact for escalated issues, ensuring timely and effective end to end resolution or proper hand off, if necessary. Perform root cause analysis of escalated...
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About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a uniqu...
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2,100 лв - 2,250 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит Data Administrator with German Sofia/hybrid 29.000-34.000 BGN gross/year + bonus up to 5000 BGN net/year Nordic Recruitment & Consulting offers efficient IT and Cyber Security recruitment and business consulting in Bulgaria - and beyond. Having lo...
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Account representative with indonesian, malaysian, vietnamese, thai or hindi
Top Skills Recruitmentгр. София
Пълно работно време Постоянна работа Top Skills Recruitment is an agency that provides a full range of HR services. We assist Bulgarian and international companies attract the most suitable and skilled people. Our team consists of professionals with experience in consulting and the skil...
- Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Back Office Specialist with Portuguese and English *All interviews will be conducted remotely (online or by phone). Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutio...
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Telecommunications assistance specialist with german or french and english
Астреа Рикрутмънт Eоодгр. София
2,410 лв - 2,820 лв / месец (нето) от работодател Пълно работно време Постоянна работа Подходяща и за кандидати с малък или без опит At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
- 2,410 лв - 2,730 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Account Manager with French Sofia/hybrid 34.000-39.000 BGN gross/year + 15% bonus Nordic Recruitment & Consulting offers efficient IT and Cyber Security recruitment and business consulting in Bulgaria - and beyond. Having long experience in recrui...
- 2,020 лв - 2,330 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Account Manager with French Sofia/hybrid 31.000-36.000 BGN gross/year + 15% bonus Nordic Recruitment & Consulting offers efficient IT and Cyber Security recruitment and business consulting in Bulgaria - and beyond. Having long experience in recrui...
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Backoffice digital safety specialist with danish or norwegian and english (day and night shifts)
Астреа Рикрутмънт Eоодгр. София
2,910 лв - 3,450 лв / месец (нето) от работодател Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
It's fun to work in a company where people truly BELIEVE in what they're doing! Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vi...
- Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
If you are excited about health and technology, join our Fitbit Team! As a Fitbit Customer Support Specialist with Italian, you will be part of a great team and will: Help our users with any issues they might have via tickets or calls Provide solu...
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Junior backoffice technical specialist with turkish and english (pte/fte)
Астреа Рикрутмънт Eоодгр. София
1,550 лв - 1,940 лв / месец (нето) от работодател Пълно работно време Постоянна работа We’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and ...
- Пълно работно време Постоянна работа
Sofia Implant is a niche Company focused on dental surgery offering best in class service through its prime implant-specialized dental clinics in Sofia. Our team of versatile experts services wide portfolio of mainly international clients. We are a ...
- Пълно работно време Постоянна работа
Sofia Implant is a niche Company focused on dental surgery offering best in class service through its prime implant-specialized dental clinics in Sofia. Our team of versatile experts services wide portfolio of mainly international clients. We are a ...
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E-commerce Consultant - Construction Equipment with Spanish and English
- Пълно работно време
- Постоянна работа
- Подходяща и за студенти
- Дистанционно интервю
- Подходяща и за кандидати с малък или без опит
Пълно описание
Our new client is the largest construction equipment manufacturer in the world. Over the last century they have helped to improve the lives of people all over the world with their products. Their new digital solution products and services are created to support the next generation of customers and business and to provide an innovative solution approach to complex issues. We are looking for motivated and technical oriented E-commerce Consultant - Construction Equipment to join our new team and help us deliver exceptional customer experience and provide effective problem-solving solutions to our clients. The position is on-site from our office in Sofia. Hybrid after 6 months.
Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.
So, what’s the role all about?
- Act as a first point of contact for customer product-related inquiries via phone, email, chat and other communication channels
- Provide prompt and accurate responses
- Diagnose and troubleshoot equipment issues by gathering information from customers and utilizing available resources such as manuals and databases
- Follow company policy and guidelines for handling customer interactions
- Provide great customer experience by demonstrating active listening, empathy and positive attitude towards customers
- Document and track all cases and customer information
You are the one we’re looking for if you have:
- Fluency in both Spanish and English - written and verbal
- Minimum 1 year of experience in e-commerce and/or customer support role is required
- Patience, empathy, and a customer-centric approach to handling customer inquiries
- Excellent communication skills, both written and verbal, with great active listening skills
- Great analytical and problem-solving skills to identify root causes and provide adequate solutions
- Strong computer skills, ticketing systems and other customer support tools
- Team player with great attitude with the ability to work independently
- Flexibility to work in shifts Monday to Friday and bank holidays which will be compensated according to the country’s policy
- Good knowledge of heavy machinery and construction equipment
What can you expect from us:
- Fulltime role with working hours Monday – Friday, from 13:00 to 22:00
- Competitive salary with monthly performance-based bonuses
- Convenient office location, close to bus stations and the metro
- Comprehensive initial training and onboarding (fully paid by us)
- Continuous training and upskilling programs through Concentrix University
- Professional Development and Career Navigation programs to map out the steps in your desired development
- Health and Wellbeing initiatives
- Relocation support if needed (accommodation and travel expenses)
- Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!
Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.
Социални Придобивки
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Мнения и оценки от служители
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Финален преглед
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