Работа Customer Support в София
240 нови обяви за работа
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Пълно работно време Постоянна работа Дистанционно интервю For our Transactional IT Systems Department, we are looking for self-driven and motivated candidates for the position of IT Service Desk Expert What we do: Postbank is Top Employer for 2025, Bank of the year for 2021 and it is in top 5 Banks in Bul...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Technical Application Support Engineer UK&I (2nd line) Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplif...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Technical Analyst Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing so...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Accenture Bulgaria is expanding, and we are on the lookout for a motivated colleague to join our team. The role is open in various locations such as Sofia, Plovdiv, Varna, Ruse and Burgas Would you love to build expertise around the leading, next g...
- Пълно работно време Постоянна работа Дистанционно интервю
Who we are Sutherland is a global leader in digital transformation and world-class customer service. We are the driving force behind today's experiential giants – the companies best known for the transformative experiences they deliver, operating ...
- Пълно работно време Постоянна работа Дистанционно интервю
IP Service Delivery Engineer You’ll know A1 Bulgaria is the right place for you if you are driven by: Opportunities to learn and build your career; Meaningful work in a stable and fast-paced company; Diversity of people, projects, and platforms; ...
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Vacation advisor helpdesk support with german or french and english
Астреа Рикрутмънт Eоодгр. София
1,860 лв - 2,250 лв / месец (нето) от работодател Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
- Пълно работно време Постоянна работа
Job Description: About AML RightSource We are AML RightSource, the leading technology-enabled managed services firm focused on fighting financial crime for our clients and the world. Headquartered in Cleveland, Ohio, and operating across the globe,...
- Пълно работно време Постоянна работа Дистанционно интервю
IP Data Center Network Engineer You’ll know A1 Bulgaria is the right place for you if you are driven by: Opportunities to learn and build your career; Meaningful work in a stable and fast-paced company; Diversity of people, projects, and platform...
- Пълно работно време Постоянна работа Дистанционно интервю
IP Network and Architecture Engineer You’ll know A1 Bulgaria is the right place for you if you are driven by: Opportunities to learn and build your career; Meaningful work in a stable and fast-paced company; Diversity of people, projects, and pla...
- Пълно работно време Постоянна работа Дистанционно интервю
IP Security Firewall Engineer You’ll know A1 Bulgaria is the right place for you if you are driven by: Opportunities to learn and build your career; Meaningful work in a stable and fast-paced company; Diversity of people, projects, and platforms;...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Подходяща и за кандидати с малък или без опит
About us: Business on 6 continents. 28 000 employees worldwide. 1300+ employees in Bulgaria. 50 modern offices. 40+ years of technology and Supply Chain experience. The numbers are impressive but what matters the most is the people. Ingram Micro is a...
- Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Sutherland is a global leader in Customer Experience Management. For over 37 years, we have been enhancing customer interactions through innovative solutions, automation, and AI-driven services. With 60,000+ employees worldwide, Sutherland has been i...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Подходяща и за кандидати с малък или без опит
Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow. Wit...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Подходяща и за кандидати с малък или без опит
Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow. Wit...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
For our Transactional IT Systems Department, we are looking for self-driven and motivated candidates for the position of
IT Service Desk Expert
What we do: Postbank is Top Employer for 2025, Bank of the year for 2021 and it is in top 5 Banks in Bulgaria. The bank is a decisive factor in innovation, in shaping the country’s banking trends in recent years and award-winning for its modern products. Eurobank offers a comprehensive range of financial products and services to its retail and corporate customers and holds a strategic position in retail and business banking in Greece, Bulgaria, Romania and Serbia, offers distinguished Wealth Management services in Cyprus, Luxembourg and London.
Job description: An IT Service Desk Expert is responsible for providing technical support and assistance. They interact with bank employees by phone, by ticketing system and in-person to resolve their computer problems related to software and hardware issues and to help them get back up running smoothly again.
Here is the list of responsibilities and qualifications:
What we promise:
IT Service Desk Expert
What we do: Postbank is Top Employer for 2025, Bank of the year for 2021 and it is in top 5 Banks in Bulgaria. The bank is a decisive factor in innovation, in shaping the country’s banking trends in recent years and award-winning for its modern products. Eurobank offers a comprehensive range of financial products and services to its retail and corporate customers and holds a strategic position in retail and business banking in Greece, Bulgaria, Romania and Serbia, offers distinguished Wealth Management services in Cyprus, Luxembourg and London.
Job description: An IT Service Desk Expert is responsible for providing technical support and assistance. They interact with bank employees by phone, by ticketing system and in-person to resolve their computer problems related to software and hardware issues and to help them get back up running smoothly again.
Here is the list of responsibilities and qualifications:
What you will be doing - main responsibilities:
- Serving as the first point of contact for bank employees seeking technical assistance over the ticketing system.
- Identify and diagnose issues and problems.
- Receives and manages requests for service, following agreed procedures.
- Provide high quality and efficient first level of support for the bank services and bank applications. Determining the best solution based on the issue and details provided by bank employees.
- Categorize and record reported queries and provide solutions.
- Support problem identification.
- Monitor issues from start to resolution.
- Escalate, if needed, unresolved problems to a higher level of support
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Troubleshoot desktop computers, printers and peripherals related problems.
- Installs and maintains client software necessary for the proper operation of major banking applications.
What you will bring along:
- Unique personality that will complement and support our team
- Growth mindset
- Contribute to team innovation through ideas for process improvement and efficiency
- Patience for dealing with difficult customer-service situations.
- Experience as a help desk technician or other customer support role
- Able to work in a fast-paced environment that is intent on delivering solutions to its customers in a timely manner
- Must have an absolute commitment to service quality and customer focus.
- Tech savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues.
- Excellent communication skills
- Customer-oriented and cool-tempered
- University degree (or in progress) in the area of Information or related technologies;
- Good Command of English – written and spoken
- Experience in a bank or financial institution is an advantage;
- Ability to work under tight deadlines.
- While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent.
What we promise:
- Pleasant work environment in modern premises
- Excellent opportunities for professional and career development in one of the leading banks in Bulgaria; Flexible workplace.
- Excellent development opportunities with technical and managerial career paths.
- Competitive remuneration, social benefits, and financial security in challenging times.
- High working standards, interesting and dynamic job, good working climate.
Социални Придобивки
- health_and_safety iconДопълнително Здравно Осигуряване
- date_rangeДопълнителен Годишен Отпуск
Средна заплата за сектора
2,490 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
500 лв / месец
максимална
31,950 лв / месец
Мнения и оценки от служители
3.6
Добра 
2.8
3.8
3.2
2.8
3.6
3.1
4.1
1.0
1.0
1.0
1.0
Финален преглед
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