At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a leading provider of digital solutions, AI automation, and customer experience services, enabling global brands to enhance digital experiences across fintech, high-tech, tourism, and gaming industries, we are looking for – Vacation Advisor Helpdesk Support with German or French and English.

Key Responsibilities:

• Assist customers with vacation planning, booking, and inquiries;
• Resolve customer issues and provide solutions in a timely and professional manner;
• Maintain a high level of customer satisfaction and ensure all queries are addressed efficiently;
• Manage customer feedback and provide insights to improve services;
• Collaborate with team members to ensure seamless customer experience.

Requirements:

• Proficiency in German or French and English (written and spoken);
• Excellent communication skills and a customer-focused mindset;
• Ability to work in a fast-paced environment, both independently and as part of a team;
• Previous experience in customer service or travel support is a plus, but not required;
• Strong problem-solving skills and attention to detail.

What our client offer:

• Competitive salary and benefits package;
• Includes additional health and vision insurance for employees and their families;
• Free online courses, coaching, and individual sessions for personal and professional growth;
• Career growth and development opportunities.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).