Работа Technical Support в София
234 нови обяви за работа
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You are wanted! Our Brand New Opportunity Awaits! If you are passionate about delivering outstanding customer and B2B support in fast-paced environment and If you're looking for a place where Your skills make a real impact, we have the perfect role ...
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2,820 лв / месец (нето) от работодател
You are wanted! Our Brand New Opportunity Awaits! If you are passionate about delivering outstanding customer support in fast-paced environment and If you're looking for a place where Your skills make a real impact, we have the perfect role for you!...
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For our Transactional IT Systems Department, we are looking for self-driven and motivated candidates for the position of IT Service Desk Expert What we do: Postbank is Top Employer for 2024, Bank of the year for 2021 and it is in top 5 Banks in Bul...
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The Team Leader, Operations, is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability. Essential Functio...
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Stand out and drive the next generation of wealth. Define the digital assets industry. Raise the bar for trust, transparency, and client success. Make your mark. Nexo is a premier digital assets wealth platform designed to empower clients to g...
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STACKIT GOOGLE WORKSPACE CUSTOMER ENGINEER (m/f/d) Make an amazing climb in your career in an international team of experts. Our company provides technological services for the whole Schwarz group of more than 30 countries in Europe and the US. Our ...
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STACKIT GOOGLE WORKSPACE CUSTOMER ENGINEER (m/f/d) Make an amazing climb in your career in an international team of experts. Our company provides technological services for the whole Schwarz group of more than 30 countries in Europe and the US. Our ...
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Job Description PPD is now part of Thermo Fisher Scientific. As the world leader in serving science, our Mission is to enable our customers to make the world healthier, cleaner and safer. We are excited about the opportunities this combination brings...
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2,500 лв / месец (нето) от работодател
Our client is a Bulgarian company with over 15 years of experience in manufacturing industrial pumps, valves, and flow management solutions. The company serves leading sectors such as energy, oil & gas, chemical industry, and water supply. Your resp...
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Stand out and lead the way. Define an industry. Forge the path to truly blockchain-based, deflationary, and limitless finance. Nexo is the world’s leading digital assets institution. The company’s mission is to maximize the value and utili...
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Customer Support Agent with English - Night Shifts About Us: Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the ...
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We are one of the top three companies in the global market for access and security solutions. With around 16,000 employees we are at our customers’ side in over 130 countries. Our specialized service covers access control systems, automatic doors, ...
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We are one of the top three companies in the global market for access and security solutions. With around 16,000 employees we are at our customers’ side in over 130 countries. Our specialized service covers access control systems, automatic doors, ...
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We are one of the top three companies in the global market for access and security solutions. With around 16,000 employees we are at our customers’ side in over 130 countries. Our specialized service covers access control systems, automatic doors, ...
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We are one of the top three companies in the global market for access and security solutions. With around 16,000 employees we are at our customers’ side in over 130 countries. Our specialized service covers access control systems, automatic doors, ...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Our Brand New Opportunity Awaits! If you are passionate about delivering outstanding customer and B2B support in fast-paced environment and If you're looking for a place where Your skills make a real impact, we have the perfect role for you!
Role Overview
Fantastic opportunities working with the world's leading lighting solutions provider!
Our energy efficient lighting products, systems and services enable the customers and B2B partners to enjoy a superior quality of light, and make people’s lives safer and more comfortable, businesses more productive and cities more livable.
Want your weekends free? Not a problem! Our lines are open 10:00am-7:00pm Monday to Friday to help you strike an excellent work life balance! Possibility for hybrid work after the 6th month!
Key Responsibilities:
- Respond to inbound customer requests, document relevant case information
- Understand client needs and present tailored solutions that align with their business goals
- Ensure excellent customer satisfaction
- Ability to assist users and corporate partners with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Collaborate with other technicians to resolve or properly close help tickets
- Manage an individual ticket queue
- Responsible to follow the direction of management and provide feedback
What you need?
- Exceptionally customer focused
- Fluency in Dutch both in verbal and written communication
- Advanced level of English in both verbal and written communication
- At least 6 months experience in front-line technical customer service or account management role
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Demonstrate patience when communicating and solving issues
- Treat all data and personal information with utmost confidentiality
- Keep up with the latest IT and tech-related trends
- Proactive, self-motivated and a great team player
- Excellent soft skills, particularly in demonstrating empathy in active listening skills and demonstrating empathy
What can you expect from us:
- Fulltime role with working shifts between 10:00 a.m. – 7:00 p.m., Monday – Friday
- Competitive salary
- Convenient office location, close to bus stations and the metro
- Comprehensive initial training and onboarding (fully paid by us)
- Continuous training and upskilling programs through Concentrix University
- Professional Development and Career Navigation programs to map out the steps in your desired development
- Health and Wellbeing initiatives
- Relocation support if needed (accommodation and travel expenses)
- Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!
Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!
You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.
Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.
Concentrix Bulgaria is an equal-opportunity employer
Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
Социални Придобивки
- credit_cardБонусова Система
- health_and_safety iconДопълнително Здравно Осигуряване
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- food_bankБезплатна Храна
- timer_offГъвкаво Работно Време
- schoolБезплатни Обучения/Курсове
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