Operations Technology Expert - Enterprise Networking

Operations technology Expert - Enterprise Networking

Position highlights:

As Operations TE, you will be responsible for delivering prompt and proficient high-level technical support to medium and large-sized clients through various channels. You will address a wide range of IT-related inquiries using established diagnostic procedures, ensuring the smooth operation of clients' IT infrastructure. You will serve as a direct point of contact for clients seeking complex technical assistance and will play a key role in maintaining customer satisfaction and productivity.

What You will do:

Provide timely and professional technical support to clients via phone, email, or ticketing system, resolving complex hardware, software, network, and other IT-related inquiries from clients.

Participate in rotating weekly standby shifts for handling P1/P2 severity cases.

Prioritize and manage incidents based on urgency and impact on client operations, following established procedures for incident escalation and resolution.

Conduct regular system checks, diagnostics, and analyses to ensure operational efficiency.

Contribute to the creation and maintenance of technical documentation, user guides, and knowledge articles.

Collaborate with cross-functional technical teams to ensure client infrastructure reliability.

Act as a direct technical point of contact for medium and large-sized customers, fostering robust client relationships through exceptional service and a deep understanding of their IT environments.

Assist in monitoring client networks, systems, and applications for potential issues.

Share best practices and innovative ideas to improve processes and tools.

Identify opportunities to add services or products that meet clients' needs.

Act as technical lead for lower level engineers.

What You Bring:

University or high school diploma or equivalent.

3+ years of working experience in the area of System Integration/Networking, Operational Support, Enterprise, or Telecom environments.

Experience in projects for design, deployment, or support of medium and large networks. - Relevant certifications are an advantage.

Experience with one or more: Cisco Networking Solutions (SD-WAN, SD-Access, Enterprise Network Security, Wireless, etc.), Palo Alto, Checkpoint, or any other relevant certifications/trainings would be considered as an advantage

Technical expertise combined with clear communication skills and approach to customers and engineers.

CCNA certification

Any CCNP would be an advantage

Strong problem-solving skills and a proactive approach to technical challenges.

Organizational and prioritizing skills.

Team spirit and ability to lead when required.

Self-motivation, resourceful and proactive personality.

Proficiency in the English language, both written and verbal.

What We Offer:

Innovation: Be part of a team that thrives on staying ahead of the curve in the ever-evolving field of technologies.

Collaboration: Create and drive a community around you.

Continuous Learning and Career Upskilling Opportunities.

A pleasant and diverse environment.

Flexibility and Hybrid Working Model.

Competitive remuneration package.

Additional social and medical benefits.

Various events, team building, and social activities.

Performance-based Bonus Scheme.