Работа Technical Business Analyst
17 нови обяви за работа
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Пълно работно време Постоянна работа Дистанционно интервю We are seeking a dynamic and communicative Contact Center Technical Business Analyst to join our team. In this role, you will work closely with our Data Engineers to deploy and customize CX tools for various use cases within contact center environmen...
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Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Business Analyst We are looking for an experienced Business Analyst to join our Solution Development team. Reporting into Product Operations Service Manager, you will be a bridge between requirements and technical solutions, ensuring that our softwa...
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Company Description Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automati...
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1,500 лв - 2,730 лв / месец (нето) от работодател Пълно работно време Постоянна работа Подходяща и за кандидати с малък или без опит We are part of an international holding with offices in New York, Miami, Panama, UK, New Jersey, Sofia and Plovdiv. Because of that, our organization is flat, open-minded and international: there you have the freedom to prioritize your own work and g...
- Пълно работно време Постоянна работа
"ЕС ПИ ОДИТ" е лицензиран посредник за намиране нa работа в България и чужбина. За наш клиент, компания лидер в областта на търговията, про...
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digital marketing...
- Пълно работно време Постоянна работа
ЕВРО ГЕЙМС ТЕХНОЛОДЖИ ООД is a global scale gaming manufacturer with headquarters in Bulgaria and representative offices in Europe, Africa, Asia and North, Central and South America. The company’s focus is the development, pro...
- Пълно работно време Постоянна работа Дистанционно интервю
The Business Analyst produces long & short term analysis on SLA/KPIs trends, root cause analysis and provides actionable insight for process improvement to the relevant stakeholders in a format that is easy to consume and address. The analyst will qu...
- 1,500 лв - 2,730 лв / месец (нето) от работодател Пълно работно време Постоянна работа Подходяща и за кандидати с малък или без опит
We are part of an international holding with offices in New York, Miami, Panama, UK, New Jersey, Sofia and Plovdiv. Because of that, our organization is flat, open-minded and international: there you have the freedom to prioritize your own work and g...
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At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
OnProcess, part of Accenture is a business optimization company with 22 years of experience partnering with our clients to optimize their service supply chain management processes. We are a trusted advisor to many of the world’s leading technology,...
- Пълно работно време Постоянна работа
About us: Bulwork is the first IT recruitment agency in Bulgaria, and it has had a stable presence in the market for more than 23 years. The company has established a reputation for delivering high-quality services to clients and candidates. We resp...
- Пълно работно време Постоянна работа Дистанционно интервю
Process Management Specialist You’ll know A1 Bulgaria is the right place for you if you are driven by: Working in a stable and rapidly growing company; A variety of projects and technologies; A fun and inspiring work atmosphere; Opportunities for...
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Company Description Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automati...
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Sutherland is seeking an attentive and goal-oriented person to join us as Business Customer Service Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills ...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
We are seeking a dynamic and communicative Contact Center Technical Business Analyst to join our team. In this role, you will work closely with our Data Engineers to deploy and customize CX tools for various use cases within contact center environments.
As a brand ambassador and local product evangelist, you will be responsible for understanding, promoting, and presenting our solutions to both internal teams and external stakeholders. You will be responsible for writing technical requirements and map customer needs, identifying ways to improve tool adhesion and experience.
We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building initiatives!
Does it sound like the perfect job for you? APPLY NOW!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
As a brand ambassador and local product evangelist, you will be responsible for understanding, promoting, and presenting our solutions to both internal teams and external stakeholders. You will be responsible for writing technical requirements and map customer needs, identifying ways to improve tool adhesion and experience.
Responsibilities:
- Collaborate with Digital CX Engineers to understand and articulate the capabilities of current and future contact center solutions
- Analyze and document business requirements for contact center teams, translating them into technical specifications for low-code tool customization
- Provide support for tool utilization and engage in prompt engineering to ensure solutions are effectively customized and aligned with business requirements
- Stay up-to-date with emerging trends in Generative AI and their potential applications in contact center environments
- Develop and deliver compelling presentations and demonstrations of our solutions to various stakeholders, including senior management and potential clients
- Act as a liaison between technical teams, operations managers, and end-users to ensure solutions meet business needs and operational metrics Conduct training sessions and create documentation to support the adoption of new tools and processes
- Monitor and report on the performance and impact of implemented solutions, suggesting improvements based on data-driven insights Promote our products internally, motivating staff and convincing consumers of their value
Requirements:
- Bachelor's degree in Business Administration, Information Systems, or a related field 3+ years of experience in business analysis,
- preferably in a technology-driven environment
- Excellent communication skills, both verbal and written, with the ability to present complex ideas to diverse audiences
- Strong analytical and problem-solving skills Proven ability with prompt engineering and generative AI tools and chatbots Ability to quickly learn and adapt to new technologies and methodologies Experience in project management and stakeholder engagement
- Strong interpersonal skills with a talent for building relationships across various levels of an organization
Preferred Qualifications:
- Experience working in or with contact centers
- Understanding of key contact center metrics and operations management principles
- Advanced skills in prompt engineering, including concepts such as zero-shot, few-shot, chain-of-thoughts, and others
- Previous experience as a product evangelist or in a similar role promoting technology solutions
- Certification in business analysis (e.g., CBAP, PMI-PBA) or relevant project management certifications
- Proficiency in data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
- Experience with agile methodologies
What Sets You Apart:
- Passion for technology and its potential to transform business operations
- Ability to think like an operations manager while communicating technical concepts
- Enthusiasm for public speaking and giving presentations
- Adaptability to work in a fast-paced, evolving technology landscape
- Commitment to continuous learning and staying ahead of industry trends
What’s in it for you:
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Private medical and life insurance from day one
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
- Extra bonus based on performance
- Employee Stock Purchase Plan ESPP Budget for professional growth (certifications)
- Schedule flexibility
We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building initiatives!
Does it sound like the perfect job for you? APPLY NOW!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
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Мнения и оценки от служители
2.8
Средно добра 
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Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
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