We are expanding our offerings with the launch of a cutting-edge electronic money wallet. We are seeking a highly motivated Wallet Product Operations Manager to join our team. In this role, you will be responsible for managing, maintaining and supporting the growth of the Wallet in the production environment across the United Kingdom and European Union. You will also oversee technical operations, financial activities, and collaboration with cross-functional teams to ensure smooth operations and adherence to regulations. You will also work with third parties to drive the delivery of the next iterations of the product.

Primary responsibilities (not limited to)

• Oversee technical product operations of the Wallet, ensuring a secure and efficient transactional environment
• Contribute to planning, prioritization and delivery of the product, working with technical teams (including third party providers) and relevant
• Collaborate with various stakeholders and Support teams to maintain smooth operations and ensure adherence to regulations
• Provide regular reports to management on the Wallet performance, risks, and opportunities, as well as on Wallet Customer behavioral trends
• Provide regular regulatory reports to third parties
• Ensure proper implementation of risk controls, policies, and procedures for Wallet operations
• Manage the Feature Request process, maintaining transparency for all involved stakeholders
• Manage incidents, facilitate resolution, ensuring appropriate mitigation is put in place to prevent the problems from reappearing
• Be the first point of contact for any operational and system enquiries that relate to the Wallet
• Monitor Key Performance Indicators of the Wallet, identify areas for improvements and suggest strategies to optimize user engagement, conversion rates and customer satisfaction
• Support the development and maintenance of educational materials and resources for team members and other departments on electronic money
• Stay up to date with competitive landscape; analyze competitors' offerings and identify opportunities to differentiate and enhance the Wallet product
• Contribute to the development and execution of the strategic product roadmap, aligning with the company’s goals and objectives
• Assist the Product Director in facilitating customer growth, revenue generation, and seamless operations
• Acts as a Subject Matter Expert in the Wallet space

Requirements

• Bachelor's degree in Finance, Economics, Computer Science, or a related field; advanced degree preferred
• Some experience in product operations role that would involve operational support, incident management, product reporting
• Experience in working with Operational and Customer facing teams with a strong focus on user-centricity
• Ability to transform challenge into opportunity
• Strong analytical and problem-solving skills, with the ability to adapt quickly to changing market conditions
• Exceptional ability to visualize and document complex topics in an easy-to-understand manner
• Self-driven and committed work ethic, with a focus on meeting deadlines and delivering high-quality work
• Excellent communication and interpersonal skills, with a passion for educating others and a customer-first mentality
• Experience in data analytics, and understanding of data aggregation, including marketing and product data silos, is a plus
• Familiarity with relevant laws, regulations, and compliance requirements, such as AML and KYC, is a plus
• Knowledge of financial superapps within EU and UK, ideally spanning to APAC and LATAM is a plus
• Knowledge of APAC and LATAM financial services markets is a big plus
• Have a keen interest in new and disruptive technologies
• Fluency in English; additional languages are a plus
• Experience in e-money institution, fintech, or financial services, with a focus on banking is an advantage but not a requirement

Join Product and Strategy team as we embark on this exciting new venture and contribute to the development and success of Tradu’s Wallet.

Hours: 40 hours/week - Monday to Friday; Working from the office 3 days per week

All Stratos Support EAD employees must be eligible to work in Bulgaria.

Prior to submitting your resume, the firm requests that you do the following:

Review the firm's website thoroughly at https://www.tradu.com/uk/

Company Description Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the trader’s market.

Equal Opportunity Employer