Founded in 2009, Fantastic Services is a global, multi-service company providing professional cleaning, maintenance, and property improvement solutions to residential and commercial clients. With over 2,000 skilled experts and operations spanning the UK, Australia, New Zealand, the USA, Hungary, and Bulgaria, we deliver more than 25 professional services. Guided by our 360° Philosophy of Happiness, we’re dedicated to creating exceptional experiences for both our customers and the Fantastic professionals who make it all happen. About the role: We are looking for a driven and detail-oriented Operations Manager to oversee and optimize the performance of our field professionals operating across London. Based at our Varna office, this role ensures seamless service delivery, efficient scheduling, and strong communication flow between the London teams and the Franchise Directors.

The ideal candidate combines excellent management skills with strong organizational and communication skills. You will act as a key operational link - transforming data, feedback, and insights into improved productivity, service quality, and client satisfaction.

Key responsibilities:

Operational management:

• Oversee daily operations of London-based field professionals across all service lines;
• Monitor schedules, job allocation, and service delivery to ensure optimal workforce utilization;
• Identify workload imbalances, inefficiencies, and recurring challenges; propose and implement corrective actions;
• Track and manage KPIs including job completion rate, client satisfaction, and operational efficiency.

Performance optimization:

• Collect and analyze feedback from professionals and clients to identify areas for improvement;
• Support implementation of performance improvement plans;
• Review and optimize daily and weekly scheduling to maximize productivity and minimize downtime;
• Gather ongoing feedback from clients, Quality Control, and field professionals;
• Monitor recurring operational issues and lead resolution efforts with relevant departments;
• Liaise daily with Franchise Directors, Service Excellence, Quality Control, and Customer Service teams;
• Contribute to business reviews by providing performance summaries and recommendations.

Qualifications & skills required:

• Bachelor’s degree in Business Administration, Management, or related field (or equivalent experience);
• Minimum 3 years’ experience in operations, logistics, or workforce management (service or franchise industry preferred);
• Strong analytical and problem-solving abilities;
• Excellent communication and interpersonal skills; confident working across teams and time zones;
• High attention to detail and strong organizational capabilities;
• Proficiency in Excel/Google Sheets and operational dashboards (Power BI, internal systems, etc.);
• Excellent English skills (spoken and written).

What we offer:

• Competitive salary package complemented by an attractive bonus structure;
• Comprehensive health insurance coverage;
• Food vouchers and a Multisport card available at a preferential rate;
• Opportunities for international business trips focused on professional and personal development and growth;
• A special birthday perk- enjoy a half-day off to celebrate your day;
• The chance to contribute to meaningful projects that make a positive impact on the community;
• Team-building activities and social events that help you connect, collaborate, and have fun;
• Access to varied professional development opportunities, including corporate training, business simulations, international conferences, and mentorship programs;
• The flexibility to choose personal development activities that best fit your needs — from sessions with certified coaches or psychologists to expert-led workshops;
• Work from an eco-friendly office with a serene garden, sea view, fresh air, and outdoor relaxation areas away from city noise.

If you are interested in this position, please send us your CV in English (PDF format).

All documents will be treated in the strictest confidentiality.