IT Solution Analyst

At DSK Bank, we constantly strive to provide the best experience for our customers by offering innovative digital solutions and exceptional service. Our success is driven by our talented team, who are our most valuable asset. We are committed to nurturing their skills and expertise, and we are proud to have a team that sets us apart.

To achieve our goals, we are creating a digital center—an IT company within the company. This initiative will help us be flexible, fast, and agile, fostering rapid growth for our projects and staff.

We are looking for a passionate and proactive IT Solution Analyst to join our dynamic IT team.

What makes us different:

• Innovative Projects: Work on exciting new projects with no legacy code.
• IT Academy: benefit from continuous learning and development opportunities.
• Latest Technology: use the newest platforms for mobile banking.
• Agile Environment: thrive in a flexible and agile work culture.
• Flexible Work Options: enjoy flexible working hours and the option to work from home.
• Exclusive Banking Benefits: access special loan interest rates for employees on housing and consumer loans.

Your Responsibilities:

System analysis and design:

• Conduct thorough analysis of existing banking systems and processes.
• Identify areas for improvement and design solutions to enhance system performance and efficiency.
• Develop system specifications, flowcharts, and diagrams to illustrate system architecture.

Requirements gathering:

• Collaborate with stakeholders, including business users, IT teams, and management, to gather and document system requirements.
• Translate business needs into technical specifications.

System implementation:

• Oversee the implementation of new systems and upgrades to existing systems.
• Conduct testing and validation to ensure systems meet requirements and function correctly.

Technical support:

• Provide ongoing technical support and troubleshooting for banking systems.
• Address and resolve system issues in a timely manner.

Regulatory compliance:

• Ensure that banking systems comply with industry regulations and standards.
• Implement security measures to protect sensitive financial data.

Documentation:

• Maintain comprehensive documentation of system designs, specifications, and operational procedures.
• Prepare user manuals and conduct training sessions for end-users.

Required skills:

Technical proficiency:

• Proficient in system analysis and design methodologies.
• Strong understanding of the software development life cycle (SDLC).
• Knowledge of database management systems (DBMS), SQL, and other query languages.
• Familiarity with programming languages such as Java, C#, or Python.
• Familiarity with banking technology and systems like payments, cards, and core banking systems.

Industry knowledge:

• Understanding of banking operations, financial products, and services.
• Knowledge of financial regulations and compliance requirements.

Analytical skills:

• Excellent problem-solving and analytical abilities.
• Ability to interpret complex data and develop actionable insights.

Communication:

• Excellent verbal and written communication skills in English.
• Ability to communicate technical concepts to non-technical stakeholders.

Good to have skills:

Project management:

• Experience with project management tools and methodologies (e.g., Agile, Scrum, Waterfall).
• Strong organizational and time management skills.

Advanced technical skills:

• Experience with cloud computing platforms (e.g., AWS, Azure, Google Cloud).
• Knowledge of cybersecurity best practices.
• Experience with data analytics tools and technologies (e.g., Hadoop, Tableau).

Certifications:

• Certifications such as Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP) are advantageous.

Preferred educational qualifications:

Bachelor’s Degree - a bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.

Master’s Degree - a master’s degree in Business Administration (MBA), Information Systems, or a related field is preferred but not mandatory.

Continuing Education: continuous professional development through courses, workshops, and seminars in system analysis, project management, and banking technologies.

What we offer:

• Excellent opportunities for professional and career development in one of Bulgaria’s leading banks;
• Food vouchers in the amount of 200 BGN per month;
• 25 paid holiday leave;
• Additional Health Insurance;
• Favorable conditions for housing and mortgage lending, as well as for bank products and services;
• Preferences for bank products and services;
• Annual bonus scheme depending on the achieved results;
• Preferential conditions for Multisport / CoolFit card;
• Great location – in the heart of Sofia’s city center;
• Discounts in various companies;
• Internal academies;
• Refer a Friend Bonus.

If you are excited about this opportunity, please send your detailed CV in English with a recent photo. Only short-listed candidates will be contacted. All applications will be treated with strict confidentiality.