Работа Customer Support в София
240 нови обяви за работа
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Company Description Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automati...
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1,630 лв - 1,780 лв / месец (нето) от работодател 
Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Company Description Join Sutherland - Where Your Career Soars! About us! Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptiona...
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Proxiad SEE is an IT Consulting and Software Development company, part of Proxiad Group France, with headquarters in Paris, over 25 years of industry experience, and 1300 + specialists. The Southeast Europe (SEE) branch employs 250+ professionals, op...
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About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique...
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SENIOR AUTOSAR ARCHITECT FOR AUTOMOTIVE Company Description Welcome to a place where your ideas lead to something big! Welcome to Bosch! Bosch is a leading global supplier of technology and services for the automotive industry. Bosch Engineering ...
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SENIOR AUTOSAR ARCHITECT FOR AUTOMOTIVE Company Description Welcome to a place where your ideas lead to something big! Welcome to Bosch! Bosch is a leading global supplier of technology and services for the automotive industry. Bosch Engineering ...
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Digital product customer satisfaction specialist at digital banking department, sofia
First Investment Bankгр. София
Пълно работно време Постоянна работа Digital Product Customer Satisfaction Specialist at Digital Banking Department, Sofia Who we are – WE ARE: Leaders in innovation and a favorite brand of thousands of Bulgarians Different and we encourage diversity - this gives us invaluable advan...
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As a Talent Acquisition Specialist, you will be responsible for supporting high volume recruitment and fulfillment for positions across our Managed Services practice. This position will execute the enterprise-wide early talent recruitment strategy in...
- 1,470 лв - 2,020 лв / месец (нето) от работодател Пълно работно време Постоянна работа Подходяща и за кандидати с малък или без опит
Office Manager Balkantel Ltd. is an engineering company specializing in R&D, manufacturing and integration of technology in critical infrastructure. With over 30 years of engineering experience and in partnership with worldwide technology leade...
- 1,550 лв - 2,330 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Sopra Steria Bulgaria continues to grow its AFC Compliance Hub in Sofia and is, therefore, looking for: Junior AML/KYC Specialist (Banking) » Your knowledge and experience: You hold at least a bachelor’s university degree. At least 1 year of exp...
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Top Skills Recruitment is an agency, providing a full range of services in the sphere of HR. We assist Bulgarian and international companies in attracting the most suitable and skillful people for them. Our team consists of professionals with experie...
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CPD (Continuous product discovery) / UX Designer We are DSK Bank, proud member of OTP Group, a leading financial institution in CEE. As one of the leading banks on the Bulgarian market we pride ourselves in delivering an honest and transparent servi...
- Пълно работно време Постоянна работа
CPD (Continuous product discovery) / UX Designer We are DSK Bank, proud member of OTP Group, a leading financial institution in CEE. As one of the leading banks on the Bulgarian market we pride ourselves in delivering an honest and transparent servi...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow. Wi...
- 3,450 лв - 3,630 лв / месец (нето) от работодател Пълно работно време Постоянна работа Дистанционно интервю Подходяща и за кандидати с малък или без опит
At TTEC, we highly value your bilingual skills, and we're pleased to invite you to join our team. We are actively seeking Client & Sales Support Advisor with Finnish and English working on-site from our office, located in Sofia, Bulgaria, who will p...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Company Description
Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.
Job Description
Devexperts is looking for a new addition to the Account Management unit who will contribute to the retention, development, and upsell of key accounts at the company. The Account Manager's responsibility is to maintain great customer relations and to strategically develop the key accounts into larger revenue streams.
We expect the Account Manager to:
· Onboard, maintain and develop key accounts, · Establish and maintain healthy business relationships with the customer company and its key decision-makers, · Work hand in hand with the Project Managers and teams in order to deliver projects timely and efficiently, · Maintain and increase customer satisfaction, · Act as a point of escalation for the customer, · Generate new opportunities with existing customers, pitch and present Devexperts products, and conduct client demos, · Negotiate pricing with clients and manage the up-sale process to contract completion, · Travel to meet with clients globally and use their industry knowledge to help refine and enhance sales, product, and account management processes, · Prepare, approve with top management and maintain account budgets, · Report account performance and up-sale activities results,
Qualifications
Must-have skills:
· 5+ years of experience in customer-facing positions in Software Development companies preferably in the Fintech area,(e.g. Business Analyst, Project Manager, Product Owner, Development/QA/Technical Support Team Lead, Salesperson), · 5+ years of experience in Software Vendor relationships or Software Development management positions in FX/Brokerage/Bank Trading companies, (e.g Product Owner, Project Manager, Vendor Manager, Head of Department), · Extensive knowledge of capital markets or online trading platforms business domain, · Knowledge of industry software engineering practices and SDLC, · A good network in the capital market industry will be nice to have but not a must, · Excellent written and verbal communication skills, ability to convey technical concepts to both technical and non-technical audiences in English, · Strong interpersonal skills: сonfident сommunications, active listening, objections prevention and handling, conflicts management and prevention, demo skills,
Nice-to-have skills:
· Experience with the legal process for software licensing and development contracts will be beneficial, · Experience with the budgeting process and financial results reporting and tracking will be beneficial,
Additional Information
Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.
Flexibility benefits:
· Possibility of hybrid/remote work mode, · Flexible working hours.
Health and recreation benefits:
· 20 days of paid vacation, · 5 days of fully paid additional wellness days, · Medical insurance – premium package, · Free MultiSport card.
Facility benefits:
· Modern office with new equipment, · Panoramic view of Vitosha mountain, · PlayStation, Billiard, Relax zone and Gym, · Parking space/public transport card, · Free drinks and snacks.
Community benefits:
· Teambuilding activities, · Corporate parties, · Football club, · Speakers' club, · Free admission to corporate external events, · Possibility of joining conferences and professional fairs.
Professional training benefits:
· English language courses, · Local language courses for foreign employees, · Unlimited access to self-learning platforms, · Certification opportunities, · Mentorship Program.
Social benefits:
· Referral bonuses for specific roles, · Paid leave upon special events.
Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.
Job Description
Devexperts is looking for a new addition to the Account Management unit who will contribute to the retention, development, and upsell of key accounts at the company. The Account Manager's responsibility is to maintain great customer relations and to strategically develop the key accounts into larger revenue streams.
We expect the Account Manager to:
· Onboard, maintain and develop key accounts, · Establish and maintain healthy business relationships with the customer company and its key decision-makers, · Work hand in hand with the Project Managers and teams in order to deliver projects timely and efficiently, · Maintain and increase customer satisfaction, · Act as a point of escalation for the customer, · Generate new opportunities with existing customers, pitch and present Devexperts products, and conduct client demos, · Negotiate pricing with clients and manage the up-sale process to contract completion, · Travel to meet with clients globally and use their industry knowledge to help refine and enhance sales, product, and account management processes, · Prepare, approve with top management and maintain account budgets, · Report account performance and up-sale activities results,
Qualifications
Must-have skills:
· 5+ years of experience in customer-facing positions in Software Development companies preferably in the Fintech area,(e.g. Business Analyst, Project Manager, Product Owner, Development/QA/Technical Support Team Lead, Salesperson), · 5+ years of experience in Software Vendor relationships or Software Development management positions in FX/Brokerage/Bank Trading companies, (e.g Product Owner, Project Manager, Vendor Manager, Head of Department), · Extensive knowledge of capital markets or online trading platforms business domain, · Knowledge of industry software engineering practices and SDLC, · A good network in the capital market industry will be nice to have but not a must, · Excellent written and verbal communication skills, ability to convey technical concepts to both technical and non-technical audiences in English, · Strong interpersonal skills: сonfident сommunications, active listening, objections prevention and handling, conflicts management and prevention, demo skills,
Nice-to-have skills:
· Experience with the legal process for software licensing and development contracts will be beneficial, · Experience with the budgeting process and financial results reporting and tracking will be beneficial,
Additional Information
Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.
Flexibility benefits:
· Possibility of hybrid/remote work mode, · Flexible working hours.
Health and recreation benefits:
· 20 days of paid vacation, · 5 days of fully paid additional wellness days, · Medical insurance – premium package, · Free MultiSport card.
Facility benefits:
· Modern office with new equipment, · Panoramic view of Vitosha mountain, · PlayStation, Billiard, Relax zone and Gym, · Parking space/public transport card, · Free drinks and snacks.
Community benefits:
· Teambuilding activities, · Corporate parties, · Football club, · Speakers' club, · Free admission to corporate external events, · Possibility of joining conferences and professional fairs.
Professional training benefits:
· English language courses, · Local language courses for foreign employees, · Unlimited access to self-learning platforms, · Certification opportunities, · Mentorship Program.
Social benefits:
· Referral bonuses for specific roles, · Paid leave upon special events.
Социални Придобивки
- health_and_safety iconДопълнително Здравно Осигуряване
- trainКарта за Градски Транспорт
- schoolБезплатни Обучения/Курсове
- event_seatСеминари и Конференции
- sports_footballКарта за Спорт
- emoji_food_beverageБезплатни Напитки
Средна заплата за сектора
2,800 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
250 лв / месец
максимална
9,950 лв / месец
Мнения и оценки от служители
4.0
Добра 
4.1
3.9
3.5
3.6
4.0
3.5
3.7
3.3
3.6
3.3
3.6
Финален преглед
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