Работа Customer Support
443 нови обяви за работа
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Company Description We are a leading provider of antivirus software solutions, committed to ensuring our customers' digital security and peace of mind. We provide comprehensive, user-friendly products designed to protect our customers from the lates...
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Company Description We are a leading provider of antivirus software solutions, committed to ensuring our customers' digital security and peace of mind. We provide comprehensive, user-friendly products designed to protect our customers from the lates...
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Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит If you are excited about health and technology, join our Fitbit Team! As a Fitbit Customer Support Specialist with French, you will be part of a great team and will: Help our users with any issues they might have via tickets or calls Provide solut...
- Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
If you are excited about health and technology, join our Fitbit Team! As a Fitbit Customer Support with Polish, you will be part of a great team and will: Help our users with any issues they might have via tickets or calls Provide solutions to eve...
- Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
If you are excited about health and technology, join our Fitbit Team! As a Fitbit Customer Support with Danish and English, you will be part of a great team and will: Help our users with any issues they might have via tickets or calls Provide solu...
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2,720 лв / месец (нето) от работодател Пълно работно време Постоянна работа Дистанционно интервю Подходяща и за кандидати с малък или без опит On behalf of our trusted client, we are looking for a motivated and customer-oriented Customer Support Specialist to join their team. This is an excellent opportunity for candidates who are fluent in Croatian and have a good command of English. Resp...
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About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique...
- 1,870 лв - 2,170 лв / месец (нето) от работодател Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
- Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Customer Support Agent with Chinese - email and chat only Description About Us: Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has ...
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Experienced customer service expert with german or french or romanian or spanish
Астреа Рикрутмънт Eоодгр. София
1,520 лв - 3,040 лв / месец (нето) от работодател Пълно работно време Постоянна работа Дистанционно интервю At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
- 1,820 лв - 2,960 лв / месец (нето) от работодател Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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Customer relationship expert with dutch or arabic or french or spanish or italian (hybrid)
Астреа Рикрутмънт Eоодгр. София
2,090 лв - 2,790 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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Customer relation specialist with croatian or romanian or slovenian or turkish
Астреа Рикрутмънт Eоодгр. София
2,050 лв - 2,880 лв / месец (нето) от работодател Пълно работно време Постоянна работа Дистанционно интервю Подходяща и за кандидати с малък или без опит At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
- Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
We are growing! Concentrix works with one of the world's largest Beauty & Wellness brands. In the role of E-commerce Customer Care Advisor you will provide support for a variety of brands and be required to remain knowledgeable on all products as w...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
We are growing! Concentrix works with one of the world's largest Beauty & Wellness brands. In the role of E-commerce Customer Care Advisor you will provide support for a variety of brands and be required to remain knowledgeable on all products as w...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Company Description
We are a leading provider of antivirus software solutions, committed to ensuring our customers' digital security and peace of mind. We provide comprehensive, user-friendly products designed to protect our customers from the latest cybersecurity threats. Our mission is to deliver exceptional customer service while offering cutting-edge technology to safeguard online experiences.
Job Description
We are looking for a skilled and dedicated Customer Support Specialist to join our Antivirus Software Customer Support Project. This remote, voice-only position focuses on providing technical support, guidance, and assistance to our German-speaking customers, with English proficiency (Level B2 or higher) required for internal communication and support.
As a key member of our team, you will provide technical service and support to our users, assisting with issues related to app functionality, subscriptions, account maintenance, cancellations, and refunds. You will guide customers through troubleshooting steps and ensure they get the most out of their antivirus software. Key Responsibilities:
Provide technical support and troubleshooting for antivirus software-related issues. Assist customers with app issues, ensuring they can use all available features. Offer guidance on how to use antivirus features effectively for optimal protection. Address customer inquiries, concerns, and account maintenance requests. Help with subscription management, including cancellations and refunds. Provide clear, step-by-step instructions to resolve technical issues and answer customer questions. Ensure customer satisfaction by delivering fast, accurate, and effective solutions. Document and track customer interactions in a clear and organized manner. Collaborate with the team to improve the customer support experience.
Qualifications:
Native or fluent German speaker with a strong command of English (Level B2 or higher). Previous experience in customer support or technical service. Excellent verbal communication skills with a customer-friendly attitude. Ability to troubleshoot technical issues over the phone in a clear and effective manner. Strong understanding of antivirus software and general cybersecurity knowledge is a plus. Comfortable working remotely and handling voice-based customer support. Ability to handle sensitive issues like cancellations and refunds with professionalism and empathy. Solid organizational skills and attention to detail.
Work Model and Flexibility:
This is a 100% remote position within Bulgaria, with no commuting and no need to attend an office. The role includes paid training over five weeks (full working days), along with structured coaching and onboarding sessions.
Compensation and Benefits:
You will receive a permanent employment contract from your very first day. We offer an attractive compensation package, including a monthly performance-based bonus. Additional benefits include food vouchers, extra health and life insurance coverage, a Multisport card partially funded by the company, and access to various employee discounts.
Work-Life Balance and Development:
You will benefit from 21 days of paid annual leave and have opportunities for internal career advancement. Employees also receive access to digital learning platforms, digital HR services, and a well-structured onboarding process to ensure a smooth start.
Additional Perks:
We offer a special gift in the event of childbirth or adoption. Our culture includes regular employee engagement events, both in-person and virtual. You can also take part in our referral program with bonus incentives and enjoy various recognition and rewards initiatives.
We are a leading provider of antivirus software solutions, committed to ensuring our customers' digital security and peace of mind. We provide comprehensive, user-friendly products designed to protect our customers from the latest cybersecurity threats. Our mission is to deliver exceptional customer service while offering cutting-edge technology to safeguard online experiences.
Job Description
We are looking for a skilled and dedicated Customer Support Specialist to join our Antivirus Software Customer Support Project. This remote, voice-only position focuses on providing technical support, guidance, and assistance to our German-speaking customers, with English proficiency (Level B2 or higher) required for internal communication and support.
As a key member of our team, you will provide technical service and support to our users, assisting with issues related to app functionality, subscriptions, account maintenance, cancellations, and refunds. You will guide customers through troubleshooting steps and ensure they get the most out of their antivirus software. Key Responsibilities:
Provide technical support and troubleshooting for antivirus software-related issues. Assist customers with app issues, ensuring they can use all available features. Offer guidance on how to use antivirus features effectively for optimal protection. Address customer inquiries, concerns, and account maintenance requests. Help with subscription management, including cancellations and refunds. Provide clear, step-by-step instructions to resolve technical issues and answer customer questions. Ensure customer satisfaction by delivering fast, accurate, and effective solutions. Document and track customer interactions in a clear and organized manner. Collaborate with the team to improve the customer support experience.
Qualifications:
Native or fluent German speaker with a strong command of English (Level B2 or higher). Previous experience in customer support or technical service. Excellent verbal communication skills with a customer-friendly attitude. Ability to troubleshoot technical issues over the phone in a clear and effective manner. Strong understanding of antivirus software and general cybersecurity knowledge is a plus. Comfortable working remotely and handling voice-based customer support. Ability to handle sensitive issues like cancellations and refunds with professionalism and empathy. Solid organizational skills and attention to detail.
Work Model and Flexibility:
This is a 100% remote position within Bulgaria, with no commuting and no need to attend an office. The role includes paid training over five weeks (full working days), along with structured coaching and onboarding sessions.
Compensation and Benefits:
You will receive a permanent employment contract from your very first day. We offer an attractive compensation package, including a monthly performance-based bonus. Additional benefits include food vouchers, extra health and life insurance coverage, a Multisport card partially funded by the company, and access to various employee discounts.
Work-Life Balance and Development:
You will benefit from 21 days of paid annual leave and have opportunities for internal career advancement. Employees also receive access to digital learning platforms, digital HR services, and a well-structured onboarding process to ensure a smooth start.
Additional Perks:
We offer a special gift in the event of childbirth or adoption. Our culture includes regular employee engagement events, both in-person and virtual. You can also take part in our referral program with bonus incentives and enjoy various recognition and rewards initiatives.
Социални Придобивки
- health_and_safety iconДопълнително Здравно Осигуряване
- card_giftcardВаучери за Храна
- sports_footballКарта за Спорт
- timer_offГъвкаво Работно Време
- credit_cardБонусова Система
- groupsПартита/Тиймбилдинг
- emoji_food_beverageБезплатни Напитки
- videogame_assetЗала за Почивки/Забавления
- airport_shuttleБезплатен Служебен Транспорт
- health_and_safetyЗастраховка живот
- date_rangeДопълнителен Годишен Отпуск
- devicesДигитални услуги
- psychologyПсихолог
- shopping_cartОтстъпки/Намаления в Търговски Обекти
- emoji_peopleПрограма препоръчай приятел
- luggageРелокация
- schoolБезплатни Обучения/Курсове
- child_friendlyСтартов Пакет Раждане на Дете
- local_parkingБезплатно Парко Място
Средна заплата за сектора
2,490 лв / месец (изчислена от Yox)
Средна работна заплата за страната изчислена от YOX
минимална
300 лв / месец
максимална
359,150 лв / месец
Мнения и оценки от служители
3.5
Добра 
3.2
3.2
3.2
3.4
3.0
3.2
4.2
3.8
3.9
3.7
4.0
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
При интерес от работодателя очаквайте връзка на посочените от вас контакти.