At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - a premium BPO provider specializing in outstanding customer support and optimized business services worldwide, we are looking for a Customer Care Agent with Hebrew or Croatian or Slovenian or German.

Responsibilities:

• Provide support for innovative products, offering technical guidance and troubleshooting assistance;
• Identify client needs, develop strategies, and recommend solutions to both customers and

sales teams;

• Assist customers with product replacements, repairs, or restarts when issues occur;
• Deliver technical expertise to support sales objectives and enhance customer satisfaction;
• Maintain detailed records of customer interactions, issues, and resolutions;
• Collaborate with cross-functional teams to improve products and streamline support processes.

Qualifications:

• Fluency in Hebrew, Croatian, Slovenian, or German (C1) and English (B2);
• Strong technical knowledge and understanding of product functionality;
• Patience and ability to guide customers through technical troubleshooting;
• Experience in customer support, ideally with technical products;
• Excellent communication, problem-solving, and interpersonal skills;
• Ability to work independently while supporting a collaborative team environment.

Our client offers:

• Experience working in a diverse and international team;
• Comprehensive onboarding and continuous learning opportunities;
• Defined career progression with potential for promotion;
• Friendly, supportive, and collaborative work environment;
• Flexible shift schedule to accommodate both operational needs and work-life balance;
• Competitive salary with additional social benefits.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, license No 1809).