Работа Technical Support
342 нови обяви за работа
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Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Подходяща и за кандидати с малък или без опит Why Ingram Micro? Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products a...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow. Wit...
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HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and product...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
About Akkodis: Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainab...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
About Akkodis: Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainab...
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2,020 лв - 2,330 лв / месец (нето) от работодател Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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TTEC highly values your bilingual skills, so we invite you to join our team. We are hiring Bilingual German-English speaking Junior Technical Support Specialist for our Logitech team working remotely in Bulgaria. You would have the opportunity to wo...
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Are you looking to develop your career and take on exciting responsibilities in a dynamic, growing company? Join our team and help us ensure excellent service standards while making a difference in the world! Your benefits: Competitive Compensation...
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Are you looking to develop your career and take on exciting responsibilities in a dynamic, growing company? Join our team and help us ensure excellent service standards while making a difference in the world! Your benefits: Competitive Compensation...
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Are you looking to develop your career and take on exciting responsibilities in a dynamic, growing company? Join our team and help us ensure excellent service standards while making a difference in the world! Your benefits: Competitive Compensation...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
About Akkodis: Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainab...
- 2,100 лв - 2,560 лв / месец (нето) от работодател
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
- 2,100 лв - 2,560 лв / месец (нето) от работодател
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
- 2,170 лв - 2,330 лв / месец (нето) от работодател Пълно работно време Постоянна работа
Ние от БАБ Консулт сме в търсене на Офис сътрудник за наш партньор – утвърдена международна компания, специализирана в иновативни решен...
- Пълно работно време Постоянна работа
За наш клиент,българска производствена компания търсим организиран и отговорен Технически сътрудник, който да подкрепя ежедневната оп...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
24/7 1st Line Technical Support (12-hour shifts)
- Пълно работно време
- Постоянна работа
- Възможност за работа от вкъщи
- Дистанционно интервю
- Подходяща и за кандидати с малък или без опит
Пълно описание
Why Ingram Micro? Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.
What you’ll receive: Apart from great parties, team spirit and a positive mindset, we also have:
We promise our recruitment process is not scary. It is even fully remote. Apply now!
What you’ll do?
- Provide first line technical support to Comms-care clients across an international base.
- Log all relevant incident/service request details, allocating categorization and prioritization codes.
- Provide first-line investigation and diagnosis using approved tools, systems and procedures.
- Resolve/fulfill incidents/service requests that are in scope.
- Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or Vendor support contracts.
- Engage and arrange external technical and non-technical support where smart hands are required on-site.
- Follow-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.
- Own incidents/requests from ticket creation to resolution/fulfilment/closure.
- Close all resolved/fulfilled incidents/requests and other queries.
- Communicate with clients – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.
- Provide feedback to appropriate Line Manager on how the Service Desk and supporting functions can improve.
- Maintain an exceptional level of client service during any engagements with Clients/3rd Parties/Internal Teams.
What you’ll bring:
- University degree in Information Systems, Computer Science or similar background
- 1+ year experience in Customer Service/Contact Centre/Help Desk/Service Desk role.
- Advanced Skills in MS Office & awareness of ITSM tools
- CCENT knowledge, Network+ or equivalent
- Experience in fault diagnosis/troubleshooting and fulfilling requests.
- Awareness and understanding of process framework(s) – ITIL Foundation/ITIL Operations.
- Awareness/understanding of switching / Routing and Wi-Fi (Meraki/Aruba) technologies would be considered an advantage.
- Awareness/understanding of Unified Conferencing products (video, Teams) (desirable) would be considered an advantage.
- Awareness/understanding of Microsoft products would be considered an advantage.
- ITIL Foundation would be considered an advantage.
- Experience working in a multi-cultural/international environment.
- Excellent English verbal and written.
What you’ll receive: Apart from great parties, team spirit and a positive mindset, we also have:
- Competitive salary & Bonus system
- Additional health insurance and Life Insurance
- Food vouchers & Transport Allowance
- Well-being Program & Multisport card
- Referral and baby bonus
- Paid holiday days increasing in time.
- Language courses
- Free access to LinkedIn Learning Platform
- Great career growth and development opportunities
- Hybrid type of work
- Modern office space with free coffee and hot beverages
- Company discounts
- Recognition awards
We promise our recruitment process is not scary. It is even fully remote. Apply now!
Социални Придобивки
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Мнения и оценки от служители
3.0
Средно добра 
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2.6
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3.0
2.6
2.3
3.0
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2.5
2.6
2.5
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
При интерес от работодателя очаквайте връзка на посочените от вас контакти.