At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 17 years. We believe that we can change people's lives by helping them become the best version of themselves. We participate in the development of many Bulgarian and international companies, helping them find the right people and solutions for their business. Our network of satisfied candidates and clients continues to grow, remaining our greatest pride and motivation.

For one of our clients – a global provider of customer experience solutions and services, we are seeking detail-oriented and driven analytical thinkers for the role of Non-Voice User Support Agent with French or German and English.

Essential Responsibilities:

• Evaluate and review content to ensure adherence to guidelines;
• Investigate potentially harmful content and provide thorough assessments;
• Track and analyze content patterns, identifying emerging trends;
• Provide regular reports and updates to higher management;
• Stay up-to-date with internal policies and incorporate changes into daily tasks.

Requirements:

• Strong attention to detail and ability to maintain focus over long periods;
• Objective and analytical mindset;
• Proficiency in French or German, and English (written and spoken);
• Interest in current events and pop culture, combined with excellent time management;
• Adaptable to a dynamic, fast-paced environment;
• Available to work night shifts.

Our client offers:

• Competitive salary and health insurance;
• Additional social benefits (food vouchers, transportation allowance, multisport card…);
• Paid annual leave and access to various training and learning programs;
• Comprehensive training and support for career development;
• Full-time employment with flexible hours;
• A comfortable, friendly office environment.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number SM_NVUSFGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).