About Akkodis: Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow. We have over 20 years of experience in Bulgaria delivering cutting-edge solutions in the IT, Software, Cloud, and Digital fields. Now, we are looking for a Technical Support Engineer L2 - End User Compute to join our team!

Position Highlights:

• As an IT Solution Specialist, you are the global technical expert supporting end-user compute solutions for the company
• Act as an expert on several IT solution(s) within End-User Services.
• From a support standpoint, you ensure support at level 1 and 2 is properly handled and you deliver the level 2 to level 3 support (incident, problem and change management.
• As a Level 2 engineer, you act as one of a small group of enterprise/global administrators of endpoint management (PCs, mobile devices).
• You are engaged on projects to maintain and evolve the solutions.
• Evolve the endpoint management solutions which align with a more cloud and self-service centric approach.

Main responsibilities:

• Act as primary Level 2 support; incidents, request fulfillment, problems and changes
• Develop and maintain Level 1 & Level 2 technical documentation in support of the solution(s)
• Perform software packaging and change/release management
• Act as point of technical escalation for Level 2/3 issues
• Deploy Applications/Updates via Microsoft System Center Configuration Manager (SCCM), Intune/Endpoint Management portal, Cloud Management Gateway
• Active Directory Group Policy and Intune policies: login scripts, PC/OS configuration
• Intune/Endpoint device configuration profiles, conditional access policies, mobile application management
• Ensure support structure is on track collaborating with the Service Delivery Managers (KPIs)
• Maintain daily, weekly, monthly, quarterly solution KPIs
• Work with operations, infrastructure teams, service desks, and service providers to provide knowledge transfer for day 2 support on newly deployed technologies
• Interfaces with end-users, service desks, Level 1 &2 support to answer questions regarding use of hardware and operating system for more advanced use cases
• Contribute to the continuous improvement of the end-user compute service catalog

Main requirements:

• Minimum 3+ years of working experience in deploying managing/troubleshooting end-user compute environments
• Minimum 3+ years of working experience in an IT Service Desk/Helpdesk role
• Minimum 3+ years creating and packaging of applications for distribution SCCM or Intune
• Minimum 3+ years Intune administration: Mobile Device Management, Autopilot, Troubleshooting, device configuration profiles, conditional access policies
• Minimum 3+ Years working experience with Scripting (PowerShell)
• Minimum 3+ Years’ experience in deploying Intune/SCCM Applications, Creating collections, Deployments, SCCM Queries and Reporting
• Experience with Windows 11 Operating systems
• Preferred experience with AD GPO, login scripts, policies
• Preferred experience with SCCM Management with configuration, upgrading and maintenance experience
• Experience with Multisession Virtualization Platforms (Azure VDIs, Terminal Server Services, etc)
• Experience and desire to work in a global environment, 10,000+ user environment is a must

What we offer:

• Competitive remuneration package
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 77 EUR/month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently. The future won’t wait, it’s time to make incredible happen. Are you ready?