Microsoft Support Specialist with Czech

We're looking for a Microsoft Support Specialist with passion for technology to join our Cloud Services Support Team.

We assist corporate clients with their business-impacting technical issues.

So, what’s the role all about?

Handling Business Clients’ Technical requests via outbound calls, ticketing system and remote sessions

Analyzing service performance issues

Setting case priority depending on the client needs

Providing relevant solutions through established procedures

Focusing on customer expectations and satisfaction

Collaborating with other team members to provide high-quality support

You are a good fit for the role if you:

Are advanced in both Czech and English

Have previous technical experience or relevant education

Have excellent communication skills

Are able to identify and understand clients’ needs

Have the ability to present complex information in a simple way

Are interested in specialization in various Microsoft services

Are up for a fresh new challenge

What can you expect from us:

Full-time role with standard working hours Monday – Friday from 10:00-19:00

Hybrid working environment

Competitive salary with monthly performance-based bonuses

Convenient office location, close to bus stations and the metro

Comprehensive initial training and onboarding (fully paid by us)

Continuous training and upskilling programs through Concentrix University

Professional Development and Career Navigation programs to map out the steps in your desired development

Health and Wellbeing initiatives

Relocation support if needed (accommodation and travel expenses)

Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.