Exception Handling Specialist, Accounts Payable

Job function ITP

Location: Sofia, BG

Country/Region: BG

Together we keep everyday life moving to build a better tomorrow.

Hiab is entering an exciting new growth phase, and we’re expanding our Business Center in Sofia with multiple finance roles. Many new colleagues will be joining our team in autumn — we’re building a stronger future together! Contribute to a major chapter in our company story with your next role.

Join Hiab as Exception Handling Specialist, Accounts Payable at Hiab, and you’ll be the first line of support for vendor and internal invoice-related queries, helping ensure a smooth and efficient Invoice-to-Pay (ITP) process. From resolving exceptions and managing inquiries via tickets, chat, or calls to assisting with travel claims and vendor ledger clearing, you’ll play a vital role in maintaining our service quality and compliance.

In this role, you’ll collaborate closely with the AP Servicedesk, procurement, and finance teams, supporting both day-to-day operations and transition activities. If you're service-minded, detail-oriented, and thrive in a collaborative and fast-paced environment—this is your opportunity to make an impact in a truly international setting. Start with 3 months in the office, then enjoy a flexible hybrid model that supports both focus and flexibility.

Main tasks and responsibilities:

Responsible for resolving queries from vendors and colleagues

Specialist providing assistance on ITP-related inquiries

Acting as an employee’s first line of contact via appropriate channels (tickets, chat, calls, etc.)

Maintain good working relationships within the other process teams

Ensure a positive user experience on the HBC portal

Work in collaboration with the AP ServiceDesk team

Perform Vendor Ledger clearing in regular Payment runs

Travel claim posting in SAP

Participate in transition activities

Any other tasks assigned by the line manager related to the areas of accountability

All work needs to be conducted in compliance with Global Company guidelines, code of conduct, policies, procedures, controls and legal requirements

What you’ll need to succeed:

Education

Minimum Bachelor Degree in Finance or Business

Experience

1 - 3 years experience in Account Payable role

Proven track of ERP System SAP experience in Accounts Payable

Experience in Account Payable query resolution

Communicate clearly and professionally with internal and external stakeholders

Microsoft Office (Outlook, Excel, Word, PPT) or Google Workspace

Full professional proficiency of written and oral English

Exhibit a strong work ethic with a commitment to following internal controls, policies, and compliance standards.

Ability to adapt and thrive in a dynamic, fast-paced work environment

You will be part of:

At our company, you’ll be part of a culture built on trust, transparency, and a commitment to continuous improvement. We offer an environment where you can grow professionally and personally, while making a real impact across our global operation

Benefits include:

Company-sponsored medical insurance

Transportation allowance

Food vouchers

Performance-based bonuses

25 days of paid vacation + company events

Access to continuous learning and development

A brand new modern office in a great area in Sofia

Interested to join?

If you are excited about this opportunity, please submit your application and CV in English.

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people.