Работа Customer Support
309 нови обяви за работа
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At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our...
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1,630 лв - 1,900 лв / месец (нето) от работодател
ПД Лусин Експрес е фирма работеща в сферата на управлението и поддръжката на административни и жилищни сгради. Във връзка с разширяване ...
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Консултант обслужване на клиенти в Контактен център В Банка ДСК се стремим непрестанно да предоставяме най-доброто изживяване на нашит...
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At Concentrix, we’re not just filling positions; we're building a vibrant community of passionate individuals ready to rock the world of Customer Service! If you thrive in a lively environment and want to be part of an amazing journey supporting a ...
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1,600 лв - 2,000 лв / месец (нето) от работодател
В СЕЗАМ ОНЛАЙН ЕООД, търсим да назначим Специалист Обслужване на клиенти Какво ще правите: Обработка на клиентски запитвания, получени...
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"СОТ - сигнално-охранителна техника" ЕООД е най-голямата охранителна компания в страната и лидер в бранша на Балканския полуостров. Във в...
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Куриерска компания Express One BG e част от групата на Австрийските пощи и е един от водещите оператори на куриерски услуги на територията на с...
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We are growing! Our newest client is a genuine company producing innovative microdrinks, microteas, microlyte and microenergy drops. Focused on good health and sustainability, you will enjoy being part of this great team! Feeling excited? Apply and b...
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Ние от TTEC се гордеем с нашия екип от мотивирани и талантливи колеги и искаме да ти предложим възможност да придобиеш знания и опит в сфер...
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Ние сме ПОЩЕНСКА БАНКА, в която високо ценим и споделяме: Вдъхновяващо ЛИДЕРСТВО с непрекъснат стремеж към иновации; Доказана СТАБИЛНОС...
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МУНДУС СЪРВИСИЗ АД е най-голямата компания в България, предоставяща пълен набор от интегрирани фасилити услуги. Ние предоставяме услуги...
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Customer Service Representative with German (Business clients) Spirit of the Role: Process mainly outbound calls with business customers; Interact with customers via phone and email; Educate customers how to upgrade their accounts; Processing clien...
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Консултант клиентско обслужване и продажби с немски език (възможност за 4/6/8 ч.)
Баб Консулт Eоодгр. Варна
1,860 лв - 3,180 лв / месец (нето) от работодател
Ние от агенция за подбор на персонал BAB Consult търсим мотивирани кандидати за наш клиент – водеща международна компания в BPO сферата. Вашит...
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Customer Service Specialist with German With over 30 years of experience in the Transport & Logistics industry, Discordia is an established leader, ranked among the top 20 transport companies in Europe. We cover over 70 countries worldwide, with 40 ...
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Akkodis is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With more than 50 000 engineers and digital experts in 30 countries worldwide, we of...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Division Specific Information
Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We run medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.
Discover Impactful Work: PPD clinical research services is looking for Customer Assistant Specialist for its growing Medical Communications department.
Start a career you will enjoy! Join a team of energetic healthcare professionals supporting one or more pharmaceutical/biotech companies.
As a front-line specialist in our medical information contact center you will represent PPD clinical research services and the client(s) by providing concise, accurate and non-promotional information regarding the client’s medicinal products or devices to healthcare professionals and patients.
A day in the Life:
- The Customer Assistance Specialist provide high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel.
- Documents interactions according to PPD and client guidelines. Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and perform administrative responsibilities as needed.
- Provides high quality customer service to client such as : customers, consumers, health care professionals (HCP), and others
- Documents customer interactions according to PPD and client guidelines. Identifies AEs events and PCs.
- Maintains knowledge of policies and procedures including : client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
- Responding to non-medical information questions and processing of medical information requests (such as fulfillment, availability, device support)
- Performs line checks and system verifications and generate reports.
Education and Experience:
- University degree or a high school/secondary diploma.
- Previous experience that provides the knowledge, skills, and abilities to perform the job or equivalent combination of education, training, & experience.
- Experience in a call center environment will be considered an advantage.
Knowledge, Skills, Abilities:
- Excellent organizational skills
- Strong attention to detail
- Ability to handle multiple tasks
- Effective verbal and written communication skills
- Excellent problem solving skills
- Excellent language skills (comprehension, speaking, reading and writing)
- Fluency in English and French is required
- Excellent computer, verbal and written skills
- Time management skills
- Excellent interpersonal skills
- Ability to work in a team environment and/or independently as needed
- Demonstrated confidence and initiative
- Flexibility.
What we offer:
- Learning and development programme, ensuring you reach your potential
- Extensive benefits package based around the health and well- being of our employees
- Competitive salary
- Flexible working culture with work- life balance and possibility for remote working
- Collaborative and friendly environment
- Global exposure and opportunity to work on international assignments.
Our 4i Values:
Integrity – Innovation – Intensity – Involvement
If you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, submit your application – we’d love to hear from you!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Средна заплата за сектора
2,140 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
300 лв / месец
32,850 лв / месец
Мнения и оценки от служители
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