4,100
Работа Cloudops Engineer в София
30 нови обяви за работа
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Пълно работно време Постоянна работа Дистанционно интервю Spirit of the role: The Quality Auditing Analyst is responsible for monitoring and evaluating the performance of sales agents to ensure compliance with program standards and client requirements. This role involves analyzing call recordings, providin...
- Пълно работно време Постоянна работа Дистанционно интервю
Spirit of the role: As a Quality Assurance Analyst you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedbac...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Подходяща и за кандидати с малък или без опит
QA Specialist with German Sopra Steria, a major technology company in Europe with 56,000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. At Sopra Steria, we firmly believe digital techno...
- Пълно работно време Постоянна работа
HMG LINKS Ltd is a local multi-sector recruitment company focused on tailor-made solutions for its partners’ human resources needs. We strongly believe in an honest and ethical approach to recruitment. We are looking for a Quality Assurance Specia...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за кандидати с малък или без опит
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Телебид Про е софтуерна продуктово-ориентирана компания, специализирана в разработването на финансови бизнес системи, които изграждам...
- Пълно работно време Временна / Сезонна работа Възможност за работа от вкъщи Подходяща и за кандидати с малък или без опит
SEGA QA Associate Functionality Tester Positions Overview SEGA Sofia’s team is looking for bright and motivated people to join us as Functionality Testers or US English first-language, mother tongue speakers to join us as Localization QA Testers....
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Commercial Assurance Specialist (maternity cover) Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthc...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
We’re building a platform from scratch and we are aiming high! This is an amazing opportunity to challenge ourselves and explore beyond the limits of our knowledge. We are looking to extend our newly formed R&D team with Automation QAs. Our s...
- Пълно работно време Постоянна работа Дистанционно интервю
As a Sales Ops Quality Analyst with Italian, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedback, and ...
- Пълно работно време Постоянна работа Дистанционно интервю
As a Sales Ops Quality Analyst with English, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedback, and ...
- Пълно работно време Постоянна работа Дистанционно интервю
As a Sales Ops Quality Analyst with Spanish, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedback, and ...
- Пълно работно време Постоянна работа
Media QA specialist Graffiti Studio is an internationally recognized media production company, dubbing and subtitling TV programs, films, video games, e-learning media and commercials in 150+ languages for companies like Discovery Channel, AXN, Fox, ...
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The Manual QA Specialist is vital in the crypto services, overseeing the quality assurance process from start to finish. They bring a unique blend of technical acumen, detailed reporting, issue tracking, and business insight, ensuring that crypto ser...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Spirit of the role:
The Quality Auditing Analyst is responsible for monitoring and evaluating the performance of sales agents to ensure compliance with program standards and client requirements. This role involves analyzing call recordings, providing feedback, and developing strategies to enhance the quality of service and improve sales performance.
Benefits:
We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:
Location: Sofia, Bulgaria Work Model: Full time work from office
About Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change.
The Quality Auditing Analyst is responsible for monitoring and evaluating the performance of sales agents to ensure compliance with program standards and client requirements. This role involves analyzing call recordings, providing feedback, and developing strategies to enhance the quality of service and improve sales performance.
Responsibilities:
- Complete quality audits of agent transactions each month per agreed schedule.
- Provide timely, relevant, and possibly sensitive feedback to agents and their team manager.
- Create and complete Quality Assurance reports and distribute to stakeholders.
- Analyze quality results and provide training, process, and quality improvement recommendations.
- Participate in internal and external client meetings re quality processes, the quality form, or quality improvement initiatives.
- Participate in and or manage monthly calibration sessions with internal stakeholders and or the client.
- Improve agent performance through the completion of side by side coaching.
- Maintain all quality assurance metrics. Fulfil other quality coaching assignments as needed.
Job Qualifications:
- At least 1-year of experience in Quality.
- At least 1-year sales experience primarily outbound sales upselling, cross selling, online sales, or telemarketing relationship sales, ad sales, digital marketing.
- Strong understanding of sales processes, techniques, and best practices.
- Excellent analytical and problem solving skills.
- Proficiency in using quality monitoring tools and CRM software.
- Strong communication and interpersonal skills.
- Attention to detail and a high level of accuracy in work.
- Ability to work independently and as part of a team.
- Fluency in German.
- Good level of English.
Benefits:
We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:
- Career Counselling
- Additional paid time off
- Flexible home office policy
- Flexible benefits
- Luxury health & dental insurance
- Life insurance
- Food vouchers
- Fuel card
- Multisport card
- Employee Assistance Program
- Bonuses for special occasions
- Options to buy shares
Location: Sofia, Bulgaria Work Model: Full time work from office
About Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change.
Социални Придобивки
- card_giftcardВаучери за Храна
- health_and_safety iconДопълнително Здравно Осигуряване
- date_rangeДопълнителен Годишен Отпуск
- schoolБезплатни Обучения/Курсове
- food_bankБезплатна Храна
- sports_footballКарта за Спорт
- local_atmКарта за гориво
- credit_cardБонусова Система
Средна заплата за сектора
4,100 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
650 лв / месец
максимална
10,000 лв / месец
Мнения и оценки от служители
2.6
Средно добра 
2.5
2.0
2.1
2.6
2.2
3.1
2.8
2.3
1.7
2.2
2.2
Финален преглед
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