At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - a leader in reshaping businesses with Strategy, Consulting, and state- of-the-art Technology, powered by the world’s largest network of tech centers, we are looking for – Sales Quality Assurance Analyst with Italian or Spanish.

Responsibilities:

• Evaluate and monitor sales agent performance to ensure high-quality service;
• Conduct monthly quality audits and share actionable feedback;
• Provide coaching and support to help agents improve and succeed;
• Prepare clear QA reports and share insights with stakeholders;
• Identify trends and suggest improvements to processes and training;
• Collaborate with clients and internal teams on quality initiatives;
• Participate in calibration sessions to maintain consistent standards.

Qualifications:

• 1+ year experience in Quality Assurance or sales performance monitoring;
• Experience in outbound sales, upselling, cross-selling, or digital/telemarketing sales;
• Strong understanding of sales processes and techniques;
• Skilled in analyzing data and solving problems effectively;
• Comfortable using CRM systems and QA monitoring tools;
• Excellent communicator with coaching and teamwork skills
• Fluency in Italian or Spanish and good command of English.

Our client offers:

• 25 days of annual vacation and opportunities for career growth;
• Standard working shifts, hybrid model;
• Flexible benefits program and options to purchase company shares;
• Comprehensive health and dental insurance, along with life insurance;
• Food vouchers and Multisport cards for employees;
• Employee Assistance Program and bonuses for special occasions;
• Free language courses to support personal and professional development.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number VM_MN).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).