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Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Customer Support Team Lead with Spanish
Пълно описание
We are looking for Customer Support Team Lead with Spanish
Responsibilities:
Leadership and Team Management: Lead, mentor, and manage a diverse customer support team to ensure they provide the highest quality of service. Develop and oversee training programs to enhance team skills and knowledge.
Strategic Planning: Develop and implement strategic plans to enhance customer support operations, including setting and monitoring KPIs, improving customer satisfaction levels, and reducing response times.
Process Optimization: Continuously assess and improve customer support processes and procedures to ensure efficiency and effectiveness. Implement best practices in handling customer inquiries, complaints, and feedback.
Customer Engagement: Oversee all customer support channels, including phone, chat, and email, ensuring customers receive timely and accurate assistance. Escalate complex issues as necessary and follow through to resolution.
Compliance and Verification: Ensure compliance with industry regulations, including conducting first-level verification of customers based on provided documents. Work closely with the compliance department to adhere to all legal and regulatory requirements.
Cross-Departmental Collaboration: Liaise with other departments, such as Marketing, Compliance, and IT, to ensure a cohesive approach to customer satisfaction and operational excellence.
Reporting and Analysis: Provide regular reports on customer support metrics, insights, and trends to senior management. Use data to drive decisions and improvements in the customer support area.
Qualifications:
- Bachelor’s degree in Business Administration, Communications, or related field.
- 3+ years of experience in customer support, with at least 1 year in a managerial role, preferably within the online casino and sportsbook industry.
- Proficient in Spanish and English; additional languages are a plus.
- Strong understanding of the Latin American market and cultural nuances.
- Proven ability to develop and manage customer support processes and teams.
- Exceptional leadership qualities with a focus on team development and empowerment.
- Ability to work in shifts and adapt to a flexible working schedule.
- Excellent communication, problem-solving, and decision-making skills.
- Prompt and fair selection process;
- Competitive monthly remuneration;
- Additional benefits (food vouchers, additional health insurance, sports cards, etc.);
- Trainings, celebrations, team-buildings, fresh fruits and beverages, relax area;
- Reward and recognition program;
- Positive and professional working environment;
- Great new office, 115z Tsarigradsko shose Blvd.
The documents submitted by you will be treated in the strictest confidentiality, according to the PDPA.
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