SERVICE DELIVERY MANAGER with German (SAP Projects)

Eviden Bulgaria is looking for a motivated professional to learn, grow and advance in a culture that thrives on shared success, diverse ways of thinking and enables opportunities that can drive your career in new and exciting ways.

The Role Profile:

Ensure that all service levels are met.

Meet all service levels and contractual commitments.

Provide support to customers in accordance with the Problem Management process

Provide all service level reporting

Manage the company’s relationships with customers

Manage selection of (e.g., offshore)

Assure operational compliance with the agreement and ensure that Eviden fulfills its obligations under the agreement, including all obligations relating to deliverables.

Establish and execute service management processes and associated reporting.

Ensure prompt identification and resolution of service delivery issues.

Establish Eviden Bulgaria metrics program based on the centrally defined model (e.g. KPIs, SLAs).

Construct the performance reports and manage the monthly reporting in accordance with the agreement

Provide Eviden Bulgaria quality assurance function.

Job Requirements:

Planning and Organization

Determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems.

Commercial Orientation

Keeping commercial aspects continually in mind when taking actions or making decisions.

Customer Focus

Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.

Interacting with People

Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.

Leadership

Identifying goals and objectives and motivating and leading others towards their achievement.

Analytical Thinking

Acquiring an understanding of a problem or situation by breaking it down systematically into its components and identifying the relationships between these parts.

Follow-up and Monitoring

Checking progress against targets, reporting as necessary, and taking action to resolve exceptions.

Familiar with Budgets

Principles, methods, techniques, and tools for the preparation and monitoring of budgets to minimize costs and ensure cost-effectiveness.

Technical Knowledge and Skills:

SAP Project Management experience is a must.

The control and management of configuration items including hardware, software, documentation, services, suppliers, and network facilities by the use and application of strict change management and recording.

ITIL Certification

Other Knowledge and Skills:

The activities, structure, and position in the organization of the functions or departments for which services are provided.

Examples: sales, engineering, marketing, production.

Familiar with Customer Value Chain Concepts

The complete sequence of activities within a process, from receipt of an order or request to delivery of a product or service.

Familiar with Quality Management

The system or method for the management of quality within the employing organization.

Familiar with Report Writing Techniques

Methods and techniques for writing effective reports.

Familiar with Service Level Agreements

The purpose and composition of a service level agreement (SLA); the relationship between an SLA and a contract for the supply of services.

Fluency in English and German

Your Application:

If you wish to apply for this position please send your CV and Motivation Letter. All applications will be treated in full confidentiality.

Eviden does not discriminate based on race, religion, color, sex, age, disability, and sexual orientation.

All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.

We are committed to making reasonable adjustments to the application process for people with disabilities.

What We Offer:

• On Target Bonus
• Home office
• Flexible working hours
• Medical care incl. dental care, glasses, etc
• Life & Disability Insurance
• Food vouchers
• Marriage gift
• Childbirth gift
• Additional paid leave
• Discount for sports cards
• Learning Hub
• Referral bonus