3,460
Работа Data Analyst Remote
99 нови обяви за работа
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Пълно работно време Постоянна работа Дистанционно интервю Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria! As a Quality Analyst with Swedish and English, you will be ...
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Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
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Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Are you ready to take the next step in your career and achieve your next challenge?
If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!
As a Quality Analyst with Swedish and English, you will be a part of a great team and all together will:
Does it sound like the perfect job for you? Apply now!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!
As a Quality Analyst with Swedish and English, you will be a part of a great team and all together will:
- Monitor email, phone and chat interactions to make sure call center employees are in compliance with the established rules and regulations;
- Lead additional and refresher trainings;
- Help the agents use the most effective and efficient means for handling communication with customers without sacrificing customer service;
- Provide coaching, feedback and assistance to call center representatives to make sure they understand new quality policies and procedures.
- Analytical thinking in order to support Operations (provide insights, ad-hoc requests, trend analysis, create action plans & workshops, etc.)
- Participate in weekly/monthly calibrations sessions with client or internally
- Proactive and Positive attitude, as well as flexible approach towards ad-hoc requests
Requirements
- Fluent oral and written Swedish language skills;
- Excellent language abilities in English
- At least 6 months experience within TIE (not mandatory for candidates from within the Google team)
- Knowledge in Google Sheets, Google Slides, Windows and Internet applications
- Excellent customer and communication skills
- Well-developed interpersonal abilities, including communication, negotiation and team work
In return, we will provide you with:
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
- We care about our employees' well-being, invest in their future growth, and encourage fun and team-building projects!
Does it sound like the perfect job for you? Apply now!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
Социални Придобивки
- health_and_safety iconДопълнително Здравно Осигуряване
- timer_offГъвкаво Работно Време
- credit_cardБонусова Система
- sports_footballКарта за Спорт
- local_diningБезплатни Храна и Напитки
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- card_giftcardВаучери за Храна
- schoolБезплатни Обучения/Курсове
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- groupsПартита/Тиймбилдинг
- videogame_assetЗала за Почивки/Забавления
Средна заплата за сектора
3,460 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
950 лв / месец
максимална
7,800 лв / месец
Мнения и оценки от служители
2.7
Средно добра 
2.7
3.0
2.6
2.2
2.2
2.2
2.2
2.3
3.4
2.4
3.3
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
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