Работа Operations Manager
60 нови обяви за работа
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Пълно работно време Постоянна работа Aladin Foods is expanding, and we’re looking for a strategic, hands-on Delivery Manager who will oversee our entire end-to-end delivery ecosystem — logistics, courier operations, aggregator partnerships, digital platforms, call center performance...
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Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Aladin Foods is expanding, and we’re looking for a strategic, hands-on Delivery Manager who will oversee our entire end-to-end delivery ecosystem — logistics, courier operations, aggregator partnerships, digital platforms, call center performance, and customer experience.
If you’re a leader who thrives in fast-paced environments and wants to build processes, teams and standards from the ground up — this role is for you.
If you’re ready to take on this exciting challenge, we’d love to hear from you! Submit your CV and cover letter.
If you’re a leader who thrives in fast-paced environments and wants to build processes, teams and standards from the ground up — this role is for you.
Key Responsibilities
- Home Delivery Operations
- Lead and coordinate the Delivery department and courier teams.
- Ensure compliance with company standards: delivery time, packaging quality, temperature control.
- Organize schedules and monitor team performance and efficiency.
Logistics & Process Optimization
- Optimize delivery routes, operational costs, and workflows.
- Implement improvements in systems, tools, and processes.
- Establish standards for control, monitoring, and accountability.
- 3) Aggregator Management (Takeaway, Glovo, etc.)
- Maintain daily communication with aggregators and delivery partners.
- Monitor ratings, fees, performance metrics, and customer feedback.
- Initiate joint campaigns and service improvements.
Digital Platforms
- Manage and develop the delivery website and mobile application.
- Collaborate with IT and external agencies to introduce new features.
- Track conversion rates, processing times, and UX performance.
Customer Service & Call Center
- Oversee call center operations and review customer feedback.
- Monitor complaint reasons and implement corrective actions.
- Develop policies ensuring excellent customer experience.
Reporting & Analytics
- Analyze KPIs: delivery time, costs, efficiency, customer ratings.
- Prepare regular reports for the management team.
- Recommend operational and commercial improvements.
Requirements
- University degree in Logistics, Business, Economics, or similar (preferred).
- Minimum 2 years of experience in delivery, logistics, aggregators, or e-commerce.
- Strong organizational, leadership, and communication skills.
- Analytical thinking and decision-making ability.
- Very good computer literacy.
- English – B2.
- Advantages: experience with delivery platforms, aggregators, digital products, or process development.
What We Offer
- A key managerial role in a stable and growing company.
- Opportunity to build and develop processes and teams.
- Training, development opportunities, and involvement in digital projects.
- Competitive remuneration and additional benefits.
- Dynamic, modern, and supportive work environment.
If you’re ready to take on this exciting challenge, we’d love to hear from you! Submit your CV and cover letter.
Мнения и оценки от служители
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Финален преглед
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Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
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