Работа Customer Support
494 нови обяви за работа
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Fixture Management Team Lead Discover Your Genius About Genius Sports Genius Sports is on a mission to be the must-have digital sports technology partner for all leagues, sports content providers, sportsbooks and brands. By bringing together next...
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Technical Support Analyst with Spanish (1st line) Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthc...
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Technical Support Analyst with Spanish (1st line) Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthc...
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Quality Assurance analyst - Contact Center Varna DSK Bank is part of OTP Group – one of the leading banking groups in Central and Eastern Europe. Our amazing company is following an ambitious journey, which requires bright and motivated people to...
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Quality Assurance analyst - Contact Center Vratsa DSK Bank is part of OTP Group – one of the leading banking groups in Central and Eastern Europe. Our amazing company is following an ambitious journey, which requires bright and motivated people t...
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*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the country. Are you ready for new challenges? If your answer is YES, then here is a role for you - join the leader in the CX (Cust...
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Are you ready to take the next step in your career and to achieve your next challenge? If your answer is YES - then here is a role for you - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria! As a Technical Solutions Co...
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Onboarding and Due Diligence Analyst Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healt...
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We need your expertise! Be a part of our dynamic team today and help us grow. If you are passionate about travel, then this is role for you. One of the world’s largest travel marketplaces, our new client makes it easier for everyone to experience ...
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This program is designed to bridge the gap between sales, training, and product with the aim of empowering vendor’s staff to effectively support SBS priorities. Sales Enablement Experts will collaborate closely with vendor cross-functional teams to...
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Position Summary: The GBS Junior Data Analytics Developer will play an integral role in driving performance analysis, analytics, dashboards and other business intelligence and data engineering activities throughout GBS Shared Services globally. The i...
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Microsoft Support Advisor with Italian and English We're looking for a Technical Support Advisor with passion for technology to join our Microsoft Team. Our colleagues work with a series of touchscreen-based personal computers, tablets, interactive ...
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Company Description Welcome to a place where your ideas lead to something big! Welcome to Bosch! Bosch is a leading global supplier of technology and services for the automotive industry. Bosch Engineering Center Sofia was founded in 2019 as an in...
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Top Skills Recruitment is an agency, providing a full range of services in the sphere of HR. We assist Bulgarian and international companies in attracting the most suitable and skillful people for them. Our team consists of professionals with experie...
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Company Description Welcome to a place where your ideas lead to something big! Welcome to Bosch! Bosch is a leading global supplier of technology and services for the automotive industry. Bosch Engineering Center Sofia was founded in 2019 as an in...
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Пълно описание
Discover Your Genius
About Genius Sports
Genius Sports is on a mission to be the must-have digital sports technology partner for all leagues, sports content providers, sportsbooks and brands.
By bringing together next-gen technology and the finest live data available, we’re enabling a new era of sports for fans worldwide and delivering experiences that are more immersive, interactive and personalized than ever before.
Fixture Management Team Lead
The Role:
The Fixture Management Team Lead is an experienced professional, who is equally responsible for the overall progress and performance of a team including both people management and timely and accurate data delivery. The role itself requires a balanced combination of leadership skills and product knowledge, as well as industry understanding. Being the first point of contact for both internal and external customers, Team Lead is expected to skillfully handle different levels of communication, while maintaining productive relations with all parties.
Main Responsibilities:
Lead and manage a team of full-time employees, fostering a positive and motivating work environment.
Identify individual coaching needs and provide ongoing feedback to support professional development and growth.
Plan workloads effectively in both the short and long term, aligned with production goals and operational demands.
Set clear expectations and objectives, ensuring the team remains informed about operational and organizational changes.
Oversee day-to-day operations, regularly monitor team performance, and implement improvements.
Evaluate and optimize workflows, procedures, and tools to meet evolving requirements and industry standards.
Delegate tasks appropriately, providing guidance and motivation to ensure successful execution.
Prepare detailed performance reports and conduct analyses to support decision-making.
Resolve customer issues efficiently and maintain strong communication across functions.
Take an active role in recruitment and onboarding.
Handle disciplinary matters professionally, in accordance with company policies.
Requirements:
Strong leadership and communication skills, with a proven ability to manage and motivate teams
Solid sports data product knowledge and understanding of industry dynamics
Broad and up-to-date knowledge of multiple sports
Fluent in written and spoken English
High emotional intelligence and the ability to foster positive relationships
Reliable, consistent, and detail-oriented
Analytical mindset with solid problem-solving and decision-making capabilities
Self-aware, reflective, and open to feedback
Naturally curious, proactive, and eager to innovate
Skilled at multitasking and working to tight deadlines in a dynamic environment
Adaptable, resilient, and able to thrive under pressure
Energetic, enthusiastic, and solutions-oriented – a true “can-do” attitude
Can work hybrid mode with 2 office days
Our ways of working
This role is on-site in our Sofia office. We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role, team and location.
We're One Team. We're Brave. We Drive Change.
One team, being brave, driving change.
This role is on-site in our Sofia office. We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role, team and location.
We are One Genius.
The way we think and behave is shaped by our core values.
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference.
Please let us know when you apply if you need any assistance during the recruiting process due to a disability.
What’s in it for you?
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career.
- Vacation
+Christmas to New Year off
+World mental health day off
- Other Leave
+Enhanced maternity paternity leave
+Volunteer day
- Health
+Medical, dental & vision cover
+Mental wellbeing support and EAP
- Development
+Access to a world class learning platform
+Budget for external courses
- Concessions
- Other perks
+Workcation (1 month working from anywhere in the world)
+Electronic food vouchers: sport and transport allowance
Find our more and join the team below!
Социални Придобивки
- health_and_safety iconДопълнително Здравно Осигуряване
- local_diningБезплатни Храна и Напитки
- schoolБезплатни Обучения/Курсове
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