Onboarding and Due Diligence Analyst

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

Revolutionize online banking with Europe’s leading online banking platform, using modern solutions to revolutionize the banking processes. Businesses of all sizes use their services to accept and send instant payments via open banking rails.

Key responsibilities:

• Conduct KYB and KYC checks on prospective customers to assess financial crime risk.
• Complete due diligence for high-risk and complex customers at onboarding.
• Identify and communicate financial crime risks to ensure alignment with risk appetite.
• Carry out customer screening (PEP, sanctions, adverse media) and ongoing monitoring.
• Manage PEP and sanctions alerts, documenting rationale and decisions.
• Perform periodic and event-driven customer reviews.
• Complete peer reviews for onboarding and ongoing due diligence cases.
• Support agent onboarding and continuous monitoring.
• Act as a subject matter expert and escalation point on financial crime matters.
• Contribute to the enhancement of internal processes, tools, and risk controls.

Hiring Requirements:

• Fluency in English is a must.
• Proven experience in conducting corporate customer due diligence, including KYC checks and screening.
• Strong understanding of AML frameworks, financial crime risks, and CDD/KYC best practices.
• Familiarity with complex business models and diverse customer types.
• Experience working across teams and escalating financial crime concerns appropriately.
• Ability to act as an SME within a 1LOD (First Line of Defence) environment.
• Exceptional attention to detail and a proactive mindset.
• Experience in optimizing due diligence workflows and procedures.

Why Pontica Solutions ?

• An attractive remuneration . Referral bonuses.
• Standard working hours Monday-Friday.
• 20 days of paid leave per year + 2 days off for volunteering.
• Full training provided.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Digital food vouchers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time.