Нови обяви за работа
1.1 хил. нови обяви за работа
-
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and product...
-
3,640 лв - 3,950 лв / месец (нето) от работодател
.NET SOFTWARE DEVELOPER About us: With 25 years in the market, BULWORK is Bulgaria's first IT and FinTech Recruitment agency. The company has earned a solid reputation for excellence in serving both clients and candidates. We respect candidates’ ...
-
Телебид Про е софтуерна продуктово-ориентирана компания, специализирана в разработването на финансови бизнес системи, които изграждам...
-
We are PHOENIX Pharma Business Services, part of PHOENIX Group - Europe’s leading pharmaceutical wholesaler, pharmacy operator and service provider for the pharmaceutical industry. Every day we provide our clients with medicines and medical product...
-
We are PHOENIX Pharma Business Services, part of PHOENIX Group - Europe’s leading pharmaceutical wholesaler, pharmacy operator and service provider for the pharmaceutical industry. Every day we provide our clients with medicines and medical product...
-
We are PHOENIX Pharma Business Services, part of PHOENIX Group - Europe’s leading pharmaceutical wholesaler, pharmacy operator and service provider for the pharmaceutical industry. Every day we provide our clients with medicines and medical product...
-
Commercial Contract Analyst (maternity cover) Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotiv...
-
Експерт качество на облужване Контактен Център - град Варна В Банка ДСК се стремим непрестанно да предоставяме най-доброто изживяване н...
-
2,280 лв - 2,730 лв / месец (нето) от работодател
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
-
HCLTech is a global technology company, home to more than 227,481+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and produc...
-
HCLTech is a global technology company, home to more than 226,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and produc...
-
E-COMMERCE OPERATIONS LEAD WE ARE: BULWORK is the first IT & SSC Recruitment agency in Bulgaria with 25 years of excellence in the market. The company has established a reputation for delivering high-quality services to clients and candidates. We r...
-
Card Operations and Strategic Development Lead WE ARE: BULWORK is the first Recruitment agency in Bulgaria with 25 years of stable presence in the market, specializing in IT, FinTech, and Banking Sectors. The company is recognized for consistently ...
-
We are PHOENIX Pharma Business Services - the newest company within PHOENIX Pharma and part of PHOENIX Group, Europe's leading healthcare provider and pharmaceutical wholesaler. As a business services center, we deliver high-quality operational and ...
-
About Akkodis: Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge t...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Job Summary: 24/7 on shifts support for Supply Chain customers. Main responsibilities on the role is to provide customer service support on, but not limited to Calls, Chats, Tickets, Emails and other tools that may be provided for customer and internal communication. The support will be for Global customers.
Principal Roles and Responsibilities: (Essential Function)
- Adhering to all given SLAs (Service Level Agreements) and KPIs (Key performer indicators) who are due to constant change
- Customer First mindset
- Strong attention to details
- Very good soft skills
- To be able to work with minimum Supervision
- Adaptive and eager to learn new procedures and processes
Other duties and responsibilities:
- Handle customer queries, disputes and issues via phone and email required main language and English in a timely and professional manner.
- Analyze customer feedback and provide actionable insights to improve service quality.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve complex customer issues.
- Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.
- Continuously improve processes to enhance customer experience.
- To follow all Risk and Compliance policies by the customer and HCL Tech Comfortable working night shifts and in a 24/7 work environment.
- Excellent attention to detail and problem-solving skills.
- Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort.
- Proofreading (European languages), basic translation, mass communication, price communication and ad-hoc requests.
- Perform any ad hoc activities as required including outside Supply Chain process
Skills & Competencies:
- Language skills: C1 in French, both written and spoken. B2 on English
- Technical/Application Skills: good to have, but not mandatory requirement
- Soft Skills: Strong
What we offer:
- Food vouchers and social benefits package
- Opportunity for career progression
- Young and vibrant team environment
- Competitive salary
- Professional on-boarding and on-going trainings
Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!
- Your personal data is secure with us.
- * Only candidates selected for interview will be contacted
Социални Придобивки
- health_and_safety iconДопълнително Здравно Осигуряване
- airport_shuttleБезплатен Служебен Транспорт
- sports_footballКарта за Спорт
- schoolБезплатни Обучения/Курсове
- shopping_cartОтстъпки/Намаления в Търговски Обекти
- food_bankБезплатна Храна
- credit_cardБонусова Система
Средна заплата за сектора
1,630 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
Мнения и оценки от служители
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
При интерес от работодателя очаквайте връзка на посочените от вас контакти.