HCLTech is a global technology company, home to more than 227,481+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2024 totaled $13.3 billion.

Job Description:

• Administration of Office O365/Exchange Online, including User Management.
• Troubleshooting issues related to Email configuration, Email Flow, SMTP, as well as problems with Calendar and Outlook.
• Support for Microsoft 365 products and managing and supporting Microsoft 365 services.
• Collaborate with Level 1 support team to resolve complex issues
• Provide input on developing best practices for EXO governance, compliance etc.
• Conduct regular health check and audits of M365 (EXO) to identify & mitigate potential risks
• Create and maintain technical documentation, including user guides, Knowledge based articles, standard operating procedures.
• Knowledge on Different typer of SharePoint Sites.
• Permission management on SharePoint Sites and Handling unique permissions.
• External SharePoint sharing management.
• Knowledge on OneDrive issues, Sync errors and storage management.
• Basic Knowledge on M365 apps.
• Viva engage & Office on the web, MS Projects MS Visio and Forms are major M365 apps

Requirements:

• Strong knowledge of Microsoft 365 admin center roles.
• Proficiency in both German and English
• Experience with Exchange and Office 365 management.
• Proficiency in PowerShell commands for Office 365.
• Good understanding of ITSM tool
• Understanding of different licenses in Office 365 and various types of admin groups.
• Ability to troubleshoot mail client configurations and resolve issues with email applications like Office 365, Outlook, etc.

Location: Bulgaria (Remote/Hybrid as applicable) Working Hours: 9x20 Bulgarian Time Zone (8-hour shift) Weekend Support: Not Required

Responsibilities

• Support All M365 L2 ticket raised in customer’s ITSM Tool
• Perform day to day M365 related activities
• Create Knowledge Article / Update existing Knowledge Article
• Work on Incident, request, Change request task, Problem ticket
• Adhere to defined SLA and report any deviation, if any.

What we offer:

• Food vouchers and social benefits package
• Opportunity for career progression
• Young and vibrant team environment
• Competitive salary
• Professional on-boarding and on-going trainings

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!

• Your personal data is secure with us.
• * Only candidates selected for interview will be contacted

HCLTech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by state or local laws.