Работа Technical Support
303 нови обяви за работа
-
Пълно работно време Постоянна работа Възможност за работа от вкъщи Customer Success Manager with German Proxiad SEE is an IT Consulting and Software Development company, part of Proxiad Group France, with headquarters in Paris, over 25 years of industry experience, and 1300 + specialists. The Southeast Europe (SEE)...
-
Company Description Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automati...
-
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digital marketing...
-
Grove Global Consult is a consulting and recruitment agency providing strategic consulting services to the private business sector worldwide. We are seeking a skilled CRM Manager to join our client’s team. Role Overview: The CRM Manager plays a cr...
- Пълно работно време Постоянна работа Дистанционно интервю Подходяща и за кандидати с малък или без опит
Customer Success Specialist with Fluent German *All interviews will be conducted remotely (online or by phone). Explore the retail world of a prominent retail company based in Switzerland, known for its extensive network of supermarkets and hyperma...
-
Stand out and lead the way. Define an industry. Forge the path to truly blockchain-based, deflationary, and limitless finance. Nexo is the world’s leading digital assets institution. The company’s mission is to maximize the value and utili...
-
Healthcare equipment support specialist with hebrew and english (day and night shifts/remote)
Астреа Рикрутмънт Eоод 
1,940 лв - 2,330 лв / месец (нето) от работодател At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
- Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Customer Support Agent with English - Night Shifts About Us: Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the ...
-
Entry-level medical equipment support with hebrew and english (day and night shifts/remote)
Астреа Рикрутмънт Eоод 1,940 лв - 2,250 лв / месец (нето) от работодател At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
-
Company Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult...
- Пълно работно време Постоянна работа
Senior Data Engineer Stand out and drive the next generation of wealth. Define the digital assets industry. Raise the bar for trust, transparency, and client success. Make your mark. Nexo is a premier digital assets wealth platform designed t...
- Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Customer Support Agent with Arabic and English About Us: Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, ...
- Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Customer Support Agent with Chinese and English About Us: Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK,...
- Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Customer Support Agent with Spanish - emails and chat Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, Cypr...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Customer Support Agent with German - chat and email Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, Cyprus...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Customer Success Manager with German
- Пълно работно време
- Постоянна работа
- Възможност за работа от вкъщи
Пълно описание
Customer Success Manager with German
Proxiad SEE is an IT Consulting and Software Development company, part of Proxiad Group France, with headquarters in Paris, over 25 years of industry experience, and 1300 + specialists. The Southeast Europe (SEE) branch employs 250+ professionals, operates in Bulgaria and North Macedonia, and has provided services in various sectors (Healthcare, Fintech, Banking, Insurance, E-commerce and Retail, Procurement, etc.) for over 18 years.
In 2022 we stepped above and introduced two innovative software products: Desk Buddy and GROW.
We have implemented a hybrid work model and offer opportunities for learning, development, and CSR activities, following and incorporating ESG elements.
In this role, you will collaborate with business customers on a powerful, real-time cloud emailing platform. As a Customer Success Manager, you will identify and resolve critical issues within the Support organization for top-tier customers, ensuring consistent resolution assistance and maintaining high levels of customer satisfaction. Additionally, you will actively contribute to cross-functional internal meetings, driving service improvements and enhancing client satisfaction.
Responsibilities:
Partner with Sales to onboard new and existing customers into the Managed service
Work closely with clients to understand their business and how they can effectively use the product to reach their business goals
Ensure clients understand and are able to implement email best practices that align with their business needs and to help improve overall email deliverability
Monitor Sender Scores, block lists, delivery rates, etc and proactively fix any issues that may arise, as well as provide guidance on how to avoid these issues in the future
Identify revenue growth opportunities with the Sales team through the utilization of new services and/or contract renewals
Develop and maintain strong product knowledge in order to support their clients, as well as evangelize new product features as they are released
Requirements:
2+ years of experience in an Account Management, Technical Support, or similar client-facing role as the primary POC for a strategic customer
Ability to build and maintain strong relationships with both clients and internal teams
Solid understanding of mobile devices and web protocols (SMPP, HTTP, XML, etc)
Intermediate knowledge of telecommunications, networking, and Internet Protocol essentials and proven knowledge of network access, server functionality & solving technical issues. Experience with email systems, API Telnet DNS, Telnet SMTP
Strong project and time management skills, including prioritization of multiple tasks across potentially dozens of clients
Excellent communication (verbal and written), critical thinking and analytical skills
Preferred:
A technical understanding of email marketing and deliverability
Bachelor's degree
Benefits:
25 days of paid annual leave; we value your leisure time
Flexible and liberal work policy, with options for remote or hybrid office space
Additional health insurance package (including medical, dental, optical, and other expenses), effective from the first day of the month following your start date
Training and development programs, knowledge exchange sessions, certification programs, and international conferences
Internal recognition through a Success Card system with various levels of bonuses
Participation in socially responsible events
Gifts for your Proxiads work anniversary, birthday, etc.; Refer-a-Friend program; employee discounts.
Proxiad Summer Camp, team-building activities, and other exciting social events!
All applications will be treated with strict confidentiality.
Only short-listed applicants will be contacted.
Proxiad SEE is an IT Consulting and Software Development company, part of Proxiad Group France, with headquarters in Paris, over 25 years of industry experience, and 1300 + specialists. The Southeast Europe (SEE) branch employs 250+ professionals, operates in Bulgaria and North Macedonia, and has provided services in various sectors (Healthcare, Fintech, Banking, Insurance, E-commerce and Retail, Procurement, etc.) for over 18 years.
In 2022 we stepped above and introduced two innovative software products: Desk Buddy and GROW.
We have implemented a hybrid work model and offer opportunities for learning, development, and CSR activities, following and incorporating ESG elements.
In this role, you will collaborate with business customers on a powerful, real-time cloud emailing platform. As a Customer Success Manager, you will identify and resolve critical issues within the Support organization for top-tier customers, ensuring consistent resolution assistance and maintaining high levels of customer satisfaction. Additionally, you will actively contribute to cross-functional internal meetings, driving service improvements and enhancing client satisfaction.
Responsibilities:
Partner with Sales to onboard new and existing customers into the Managed service
Work closely with clients to understand their business and how they can effectively use the product to reach their business goals
Ensure clients understand and are able to implement email best practices that align with their business needs and to help improve overall email deliverability
Monitor Sender Scores, block lists, delivery rates, etc and proactively fix any issues that may arise, as well as provide guidance on how to avoid these issues in the future
Identify revenue growth opportunities with the Sales team through the utilization of new services and/or contract renewals
Develop and maintain strong product knowledge in order to support their clients, as well as evangelize new product features as they are released
Requirements:
2+ years of experience in an Account Management, Technical Support, or similar client-facing role as the primary POC for a strategic customer
Ability to build and maintain strong relationships with both clients and internal teams
Solid understanding of mobile devices and web protocols (SMPP, HTTP, XML, etc)
Intermediate knowledge of telecommunications, networking, and Internet Protocol essentials and proven knowledge of network access, server functionality & solving technical issues. Experience with email systems, API Telnet DNS, Telnet SMTP
Strong project and time management skills, including prioritization of multiple tasks across potentially dozens of clients
Excellent communication (verbal and written), critical thinking and analytical skills
Preferred:
A technical understanding of email marketing and deliverability
Bachelor's degree
Benefits:
25 days of paid annual leave; we value your leisure time
Flexible and liberal work policy, with options for remote or hybrid office space
Additional health insurance package (including medical, dental, optical, and other expenses), effective from the first day of the month following your start date
Training and development programs, knowledge exchange sessions, certification programs, and international conferences
Internal recognition through a Success Card system with various levels of bonuses
Participation in socially responsible events
Gifts for your Proxiads work anniversary, birthday, etc.; Refer-a-Friend program; employee discounts.
Proxiad Summer Camp, team-building activities, and other exciting social events!
All applications will be treated with strict confidentiality.
Only short-listed applicants will be contacted.
Социални Придобивки
- health_and_safety iconДопълнително Здравно Осигуряване
- groupsПартита/Тиймбилдинг
- date_rangeДопълнителен Годишен Отпуск
- card_giftcardВаучери за Храна
- videogame_assetЗала за Почивки/Забавления
Средна заплата за сектора
2,370 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
650 лв / месец
максимална
17,550 лв / месец
Мениджър, връзка с клиенти
Мениджърите на връзки с клиенти посредничат между дадено дружество и неговите клиенти. Те гарантират, че клиентите са удовлетворени като им предоставят насоки и обяснения за техните сметки и услуги, които са получили от дружеството. Освен това имат и други задачи, например разработване на планове или представяне на предложения.
Необходими основни умения
- гарантиране на удовлетвореността на клиентите
- намиране на решения на проблеми
- общуване с потребители
- съветване относно връзките с обществеността
- извършване на анализ на потребностите на клиентите
- ръководене на служители
Необходими основни знания
- връзки с обществеността
- корпоративна социална отговорност
- разбиране на продукта
- принципи на общуването
- корпоративна социална отговорност
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
При интерес от работодателя очаквайте връзка на посочените от вас контакти.