Пълно описание
Customer Success Specialist with Fluent German
- *All interviews will be conducted remotely (online or by phone).
What we are looking for:
- Strong communication skills in German (C1) and English (C1).
- Good knowledge of Office 365
- A customer-oriented mindset and willingness to assist others.
- Problem-solving abilities and a proactive attitude.
- Technical skills are a plus, but not mandatory – we provide full training to ensure your success!
- Team player with a positive and open-minded approach.
- Provide first level support for IT systems, assisting with basic hardware, software, and network issues.
- Troubleshoot Point of Sale (POS) and logistics system challenges with guidance from senior staff.
- Help manage user accounts and permissions.
- Support simple technical queries and escalate more complex cases when necessary.
- Log incidents and follow up using ticketing systems.
- Communicate solutions effectively to users and provide excellent customer service.
- Gain valuable skills in IT and customer service with hands-on experience.
- Be part of a supportive and innovative team environment.
- An attractive remuneration. Referral bonuses.
- Flexible working hours.
- Additional health insurance and other social benefits. Exclusive discounts & offers. Digital food vouchers.
- Open-minded management team promoting innovation, and personal and professional development.
- Permanent employment; full-time.