Outbound Customer Support Specialist with German

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career;
• Meaningful work in a stable and fast-paced company;
• Diversity of people, projects, and platforms;
• A supportive, fun, and inspiring place to work.

For our team we are looking for:

Operations Coordinator with German

We need a qualified specialist who possesses a good command of German, to be responsible for the coordination of fixed services and all activities in A1, based on active interactions with customers and workforce schedule’ preparation.

Our team, located in Sofia, is growing with this new challenge and we will appreciate your contribution with expertise and ideas for future development and growth.

Your daily routine would include:

• Monitoring and controlling of a queue of customer requests, which need to be planned for visit by technical teams according to specific SLAs, agreed with customers and aligned with our internal rules;
• Provide accurate information to customers with excellent communication manners and empathy;
• Register, diagnose, and hand over requests to the responsible support units in case of specific and complicated situations;
• Internal communication and escalations aiming improvements in the processes and system flows due to new ideas or based on the experience gained by time;
• Knowledge sharing within the team;
• Work in a dynamic environment.

We’ll know you can make it if you have:

• Fluency in German – B2 level is a minimum;
• Previous knowledge and experience in communication with customers will be considered as an advantage;
• Logical thinking and desire to learn new skills and gain new competencies;
• Excellent communication and organizational skills, combined with the ability to work, both independently and as a team member;
• English will be considered as an advantage.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with;
• Modern working environment for your comfort;
• Friendly, ambitious, and motivated teammates to support each other;
• Thousands of online and in-person learning opportunities to grow;
• Challenging assignments and career development opportunities in a multinational environment;
• Attractive remuneration package;
• Flexible working schedule and opportunity for home office;
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family.

Sounds good? Apply now!