Работа Manual Tester
37 нови обяви за работа
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Quality Assurance analyst - Contact Center Vratsa DSK Bank is part of OTP Group – one of the leading banking groups in Central and Eastern Europe. Our amazing company is following an ambitious journey, which requires bright and motivated people t...
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Quality Assurance analyst - Contact Center Varna DSK Bank is part of OTP Group – one of the leading banking groups in Central and Eastern Europe. Our amazing company is following an ambitious journey, which requires bright and motivated people to...
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Description We are seeking an experienced Site Reliability Engineer (SRE) to join our technology team. The SRE will be responsible for ensuring the reliability, scalability, and performance of our systems and services, with a strong focus on AWS, au...
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DEVOPS ENGINEER (REMOTE JOB) We are... Bulwork is the first IT and TELCO recruitment agency in Bulgaria, with 24 years of significant market presence. Thanks to our highly qualified team, Bulwork provides top-tier services, meeting the trust and ex...
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QA Specialist at Digital Banking Department, Sofia Who we are – WE ARE: Leaders in innovation and a favorite brand of thousands of Bulgarians Different and we encourage diversity - this gives us invaluable advantages Flexible, operational and wit...
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Telebid Pro is a software product-oriented company with considerable experience in the development of specialized business systems and software. Our mission is focused on adding value to our clients' business goals by consulting, designing, integrati...
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We are: Bulwork is the first IT & TELCO recruitment agency in Bulgaria, with 24 years of stable presence in the market. The company has established a reputation for delivering high-quality services to clients and candidates. We respect the candidate...
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We are: The first IT Recruitment agency in Bulgaria with 24 years of stable presence in the market. The company has established a reputation for delivering high-quality services to clients and candidates. We respect the candidates' wishes and strive...
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As a Sales Ops Quality Analyst with Hungarian, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedback, an...
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LEAD Consult is a dynamic, customer-oriented company, specialized in providing business and IT consulting services in the energy and financial sectors, as well as in software development and outsourcing. Our deep industry knowledge together with exce...
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As a Sales Ops Quality Analyst with Romanian, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedback, and...
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As a Sales Ops Quality Analyst with Ukranian and Russian, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive f...
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As a Sales Ops Quality Analyst with German, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedback, and d...
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing...
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Company Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
DSK Bank is part of OTP Group – one of the leading banking groups in Central and Eastern Europe.
Our amazing company is following an ambitious journey, which requires bright and motivated people to build its successful future. This position is a fantastic opportunity for a professional to create value and develop within one of the largest banks in Bulgaria.
The specific position, which we are looking for is: Quality Assurance analyst - Contact Center Vratsa
If you join our team, you will have the following responsibilities:
- Monitor and ensure that the provided level of support by the consultants meets the established quality standards and customer expectations
- Help with the consistent performance improvement through structured feedback and coaching sessions with each of the consultants
- Keep a good Quality control documentation for reporting and monitoring of the quality metrics
- Review and evaluate handled interactions by the consultants via phone, chat and email and perform live shadowing sessions
- Perform root cause analysis
- Takе part in team meetings and discussions on process improvements.
- Take part in Calibration sessions
- Customer feedback analysis (NPS)
- Increase the quality efficiency by applying necessary changes
- Partner with key stakeholders encouraging best possible cross-functional working relationships to enhance the total customer experience
- Help with identifying training needs and with material creation for specific training sessions
- Help with creating Knowledge Base content
- Lead Quality standard sessions for the consultants
- Over 2 year of relevant quality assurance experience preferred
- Experience working in a contact center environment
- Demonstrated understanding of contact center processes and procedures
- Critical thinking with the ability to contribute to challenging assignments in a business-critical environment
- Ability to multitask and work independently with precise detail and follow-up sessions
- Demonstrated analytical, organizational and great communication skills
- Proactive attitude, self-driven and results oriented
- Comfort in different tools usage (Microsoft Excel, Word, PowerPoint, Outlook, Cisco, etc)
- Great coaching and feedback skills
- Attention to detail and Root cause analysis skills, recognizing patterns
- Reporting and Data analysis skills
- Problem solving skills
- Fluency in English is preferred
- Being part of an unit to serve as an Excellence Center for sustainable transition
- Food vouchers in the amount of 200 BGN per month
- 20 + 5 paid days holiday leave
- Additional Health Insurance
- Favorable conditions for housing and mortgage lending, as well as for bank products and services
- Bonus scheme depending on the achieved results
- Preferential conditions for Multisport / CoolFit card
- Discounts in various companies
- Refer a Friend Bonus
Средна заплата за сектора
4,190 лв / месец (изчислена от Yox)
Средна работна заплата за страната изчислена от YOX
650 лв / месец
10,000 лв / месец
Мнения и оценки от служители
Финален преглед
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