We are а Bulgarian company with over 20 years of experience and more than 3,000 employees, recognized as one of the global leaders in the development, manufacturing, and distribution of gaming products.

With a fully integrated 360-degree production cycle, cutting-edge manufacturing facilities, a prime office location in Sofia, and a presence on five continents through nearly 30 offices, we deliver comprehensive solutions for the gaming industry and continuously raise the bar for player experience.

We invest in innovation and in the people behind it – our team. With a forward-looking mindset and a drive for growth, we create a diverse portfolio of products that are shaping the future of the gaming industry.

In connection with the continuous and dynamic development, we are looking for motivated people to become part of Technical Support Division.

Responsibilities:

• Plan, organize and coordinate the work of field service technicians and service support team across multiple locations;
• Manage two technical teams, ensuring effective task allocation, scheduling and operational control;
• Ensure timely, high-quality execution of service and support activities in line with technical standards and customer requirements;
• Lead the optimization and standardization of field operations processes, procedures and workflows;
• Monitor technical performance, prepare operational reports and track KPIs related to efficiency, quality and response time;
• Oversee the execution of annual technical and operational plans within the field operations function;
• Ensure compliance with technical standards, company policies, procedures and safety requirements;
• Manage field service operations in Bulgaria and abroad;
• Support technical preparation and on-site activities related to international trade fairs and exhibitions;
• Coordinate operations in dynamic, large-scale technical environments and support continuous improvement initiatives.

Requirements:

• University degree in Engineering, Automation, Electronics, Mechanical Engineering, or a related field;
• Fluent English (spoken and written);
• Proven experience in managing field service teams;
• Professional experience in service or technical operations;
• Strong technical and process-oriented mindset;
• Customer-focused approach with the ability to balance technical quality and business objectives;
• Experience with service management tools / field service software is a strong advantage;
• Ability to work in a fast-paced environment and manage multiple priorities simultaneously;
• Experience in managing medium to large technical teams is considered an advantage.

What we offer:

• You will have the opportunity to work in a developing company with international experience;
• You will have an excellent package for remuneration and social benefits - additional health insurance - luxury package, annual bonus for achieved results, Multisport card, social policies to support the family, telemedicine, corporate discounts, team building, and social events;
• You will develop in a positive, encouraging working atmosphere;
• You will be part of a close-knit team oriented towards achievements, but also with a lot of creative energy, both for work and for fun;
• You will achieve a balance between professional and personal life.

Location: Sofia, 2 Parva Balgarska Armia Str., NPZ Voenna Rampa.