Работа Business Operations Manager в София
8 нови обяви за работа
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Пълно работно време Постоянна работа Spirit of the Role: As an Operations Manager / Program Lead, you will own the success of a dedicated program and act as a trusted strategic partner to the Regional Sales Manager (rSM). Together, you will shape how we support small business customers,...
- Пълно работно време Постоянна работа
Operations Manager is responsible for improving and maintaining operational standards of excellence for the country at restaurant level. This function leads the Operations Research and Development which oversees improving operations metrics, preparin...
- Пълно работно време Постоянна работа
Верига хотели Grand Hotel Bansko, Grand Hotel Sveti Vlas и Grand Hotel Therme са изискани комплекси в топ дестинации. Всеки от тях предлага уникално съчетание от лу...
- Пълно работно време Постоянна работа
„МОНОУТС" ЕАД е първата и най-голяма специализирана компания, лидер в сферата на кеш мениджмънт услугите. Ние предлагаме премиум ниво на...
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2,350 лв / месец (нето) от работодател Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит DRIVER OPERATIONS MANAGER (2 ПОЗИЦИИ) Компания: Volt Premium Taxi Локация: гр. София (жк. София Парк // зад Декатлон на Околовръстен път) Тип заетост: 4 или 5 дни ...
- Пълно работно време Постоянна работа
The new Hilton Sofia hotel boasts a brand new OXBO Restaurant, Regale Bar and Exclusive Meeting Space. To support the Banqueting Manager in leading the Banqueting functions to the highest Hilton standards, we are currently looking for a Banqueting O...
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Manager - Infrastructure and Service Support Department About us: Bulwork is the first IT recruitment agency in Bulgaria with more than 25 years of excellence on the market. The company has established a reputation for delivering high-quality servi...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
At Destination Workplace, we believe everyone deserves to thrive in a workplace that inspires growth, purpose, and collaboration. That's why we're partnering with a leading global organization in the chemical and manufacturing industry to find an Acc...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Spirit of the Role: As an Operations Manager / Program Lead, you will own the success of a dedicated program and act as a trusted strategic partner to the Regional Sales Manager (rSM). Together, you will shape how we support small business customers, drive performance, and continuously raise the bar on quality and results.
This is a highly visible leadership role where execution meets strategy. You’ll translate commercial goals into actionable plans, empower Team Leads and Agents to succeed, and use data and customer insights to influence decisions. By working closely with QA, Coaching, and Workforce Management, you will ensure operational excellence and a consistently high customer experience.
To succeed, you’ll develop a deep understanding of customer challenges and opportunities—gathered through close collaboration with Team Leads, call shadowing, and QA insights—and confidently bring these perspectives into strategic discussions with the rSM.
Why Join Us
We genuinely invest in our people and offer a competitive and well-rounded rewards package, including:
Location: Sofia, Bulgaria Work Model: Full-time, office-based
About Accenture: At Accenture, our purpose is to deliver on the promise of technology and human ingenuity. With over 775,000 people worldwide, we help our clients and communities continuously reinvent and grow. We believe innovation thrives in an inclusive, diverse environment—one where everyone feels valued, empowered, and supported to do their best work. We take a holistic approach to well-being—physical, mental, and financial—and provide ongoing opportunities for learning, certifications, and career mobility. Recognized consistently as one of the World’s Best Workplaces™, Accenture is where you can make a real impact and build a meaningful career.
Join us and work at the heart of change.
This is a highly visible leadership role where execution meets strategy. You’ll translate commercial goals into actionable plans, empower Team Leads and Agents to succeed, and use data and customer insights to influence decisions. By working closely with QA, Coaching, and Workforce Management, you will ensure operational excellence and a consistently high customer experience.
To succeed, you’ll develop a deep understanding of customer challenges and opportunities—gathered through close collaboration with Team Leads, call shadowing, and QA insights—and confidently bring these perspectives into strategic discussions with the rSM.
What You’ll Focus On:
- Sales Planning & Strategy
- Monitor revenue trends and key performance drivers across markets and industry verticals
- Identify growth opportunities and recommend focus areas to the Regional Sales Manager
- Own the execution and reporting of program incentives (SPIFs) in line with rSM guidance
- Sales Activation & Enablement
- Execute activation plans and actively co-create new initiatives with the rSM
- Ensure Agents and Team Leads are fully enabled through effective training, coaching, and communication
- Sales Performance & Quality Management
- Drive performance against agreed plans and targets
- Partner closely with QA to maintain and elevate quality standards
- Lead in-quarter recovery actions and contribute to the design of improvement plans
What You Bring:
- 3+ years of experience in a similar operational or program leadership role
- 5+ years of experience managing teams in a BPO environment
- Strong understanding of program strategy and performance levers
- Proven ability to analyze data, extract insights, and turn them into action
- Experience building, coaching, and leading junior sales teams
- Background in advertising and SMB sales
- Fluency in English
Why Join Us
We genuinely invest in our people and offer a competitive and well-rounded rewards package, including:
- Career counseling and continuous development support
- Additional paid time off
- Flexible benefits tailored to your needs
- Premium health and dental insurance
- Life insurance coverage
- Food vouchers and fuel card
- Multisport card
- Employee Assistance Program
- Bonuses for special occasions
- Share purchase options
Location: Sofia, Bulgaria Work Model: Full-time, office-based
About Accenture: At Accenture, our purpose is to deliver on the promise of technology and human ingenuity. With over 775,000 people worldwide, we help our clients and communities continuously reinvent and grow. We believe innovation thrives in an inclusive, diverse environment—one where everyone feels valued, empowered, and supported to do their best work. We take a holistic approach to well-being—physical, mental, and financial—and provide ongoing opportunities for learning, certifications, and career mobility. Recognized consistently as one of the World’s Best Workplaces™, Accenture is where you can make a real impact and build a meaningful career.
Join us and work at the heart of change.
Социални Придобивки
- card_giftcardВаучери за Храна
- health_and_safety iconДопълнително Здравно Осигуряване
- date_rangeДопълнителен Годишен Отпуск
- schoolБезплатни Обучения/Курсове
- food_bankБезплатна Храна
- sports_footballКарта за Спорт
- local_atmКарта за гориво
- credit_cardБонусова Система
Средна заплата за сектора
3,170 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
700 лв / месец
максимална
179,150 лв / месец
Мнения и оценки от служители
2.5
Средно добра 
2.5
2.0
2.1
2.6
2.2
3.1
2.8
2.3
1.6
2.3
2.1
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
При интерес от работодателя очаквайте връзка на посочените от вас контакти.