4,110
Работа Automation Tester
43 нови обяви за работа
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Пълно работно време Постоянна работа Дистанционно интервю As a Sales Ops Quality Analyst with Spanish, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedback, and ...
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Пълно работно време Постоянна работа Възможност за работа от вкъщи About Atos Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. € 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutio...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
KUBERNETES DEVOPS ENGINEER WITH CYBERSECURITY - STACKIT (m/f/d) Make an amazing climb in your career in an international team of experts. Our company provides technological services for the whole Schwarz group of more than 30 countries in Europe and...
- Пълно работно време Постоянна работа
Media QA specialist Graffiti Studio is an internationally recognized media production company, dubbing and subtitling TV programs, films, video games, e-learning media and commercials in 150+ languages for companies like Discovery Channel, AXN, Fox, ...
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Devops specialist at it infrastructure and operations department, sofia
First Investment Bankгр. София
Пълно работно време Постоянна работа Devops Specialist at IT Infrastructure and Operations Department, Sofia Who we are – WE ARE: Leaders in innovation and a favorite brand of thousands of Bulgarians Different and we encourage diversity - this gives us invaluable advantages Flexible...
- Пълно работно време Постоянна работа Дистанционно интервю
Quality is what transforms good work into excellence. If you’re passionate about driving improvement, ensuring standards, and helping teams deliver their best, this could be your next big step. Ask yourself: Are you naturally detail-oriented with...
- Пълно работно време Постоянна работа
As a Sales Ops Quality Analyst with German, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedback, and d...
- Пълно работно време Постоянна работа
Quality Assurance analyst - Contact Center Vratsa DSK Bank is part of OTP Group – one of the leading banking groups in Central and Eastern Europe. Our amazing company is following an ambitious journey, which requires bright and motivated people t...
- Пълно работно време Постоянна работа
Quality Assurance analyst - Contact Center Varna DSK Bank is part of OTP Group – one of the leading banking groups in Central and Eastern Europe. Our amazing company is following an ambitious journey, which requires bright and motivated people to...
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Description We are seeking an experienced Site Reliability Engineer (SRE) to join our technology team. The SRE will be responsible for ensuring the reliability, scalability, and performance of our systems and services, with a strong focus on AWS, au...
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DEVOPS ENGINEER (REMOTE JOB) We are... Bulwork is the first IT and TELCO recruitment agency in Bulgaria, with 24 years of significant market presence. Thanks to our highly qualified team, Bulwork provides top-tier services, meeting the trust and ex...
- Пълно работно време Постоянна работа
QA Specialist at Digital Banking Department, Sofia Who we are – WE ARE: Leaders in innovation and a favorite brand of thousands of Bulgarians Different and we encourage diversity - this gives us invaluable advantages Flexible, operational and wit...
- Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Telebid Pro is a software product-oriented company with considerable experience in the development of specialized business systems and software. Our mission is focused on adding value to our clients' business goals by consulting, designing, integrati...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
We are: Bulwork is the first IT & TELCO recruitment agency in Bulgaria, with 24 years of stable presence in the market. The company has established a reputation for delivering high-quality services to clients and candidates. We respect the candidate...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
We are: The first IT Recruitment agency in Bulgaria with 24 years of stable presence in the market. The company has established a reputation for delivering high-quality services to clients and candidates. We respect the candidates' wishes and strive...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
As a Sales Ops Quality Analyst with Spanish, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedback, and driving continuous improvement initiatives to enhance agent performance and operational efficiency. The Quality Analyst Resource will work closely with delivery, Delivery excellence, capability development and transformation teams to foster a culture of excellence and innovation.
Key Responsibilities:
· Complete quality audits of agent transactions each month per agreed schedule.
· Provide timely, relevant, and possibly sensitive feedback to agents and their team manager.
· Create and complete Quality Assurance reports and distribute them to stakeholders.
· Analyze quality results and provide training, process, and quality improvement recommendations.
· Participate in internal and external client meetings regarding quality processes, the quality form, or quality improvement initiatives.
· Participate in and/or manage monthly calibration sessions with internal stakeholders and/or the client.
· Improve agent performance through the completion of side-by-side coaching.
· Maintain all quality assurance metrics.
Requirements:
· At least 2 years+ of experience in Quality.
· Spanish Language Level of C1.
· Excellent communication skills.
· Good analytical thinking.
· Experience in quality auditing.
· Strong communication and interpersonal skills.
· Attention to detail and a high level of accuracy in work.
· Ability to work independently and as part of a team.
Key Responsibilities:
· Complete quality audits of agent transactions each month per agreed schedule.
· Provide timely, relevant, and possibly sensitive feedback to agents and their team manager.
· Create and complete Quality Assurance reports and distribute them to stakeholders.
· Analyze quality results and provide training, process, and quality improvement recommendations.
· Participate in internal and external client meetings regarding quality processes, the quality form, or quality improvement initiatives.
· Participate in and/or manage monthly calibration sessions with internal stakeholders and/or the client.
· Improve agent performance through the completion of side-by-side coaching.
· Maintain all quality assurance metrics.
Requirements:
· At least 2 years+ of experience in Quality.
· Spanish Language Level of C1.
· Excellent communication skills.
· Good analytical thinking.
· Experience in quality auditing.
· Strong communication and interpersonal skills.
· Attention to detail and a high level of accuracy in work.
· Ability to work independently and as part of a team.
Социални Придобивки
- card_giftcardВаучери за Храна
- health_and_safety iconДопълнително Здравно Осигуряване
- date_rangeДопълнителен Годишен Отпуск
- schoolБезплатни Обучения/Курсове
- food_bankБезплатна Храна
- sports_footballКарта за Спорт
- local_atmКарта за гориво
- credit_cardБонусова Система
Средна заплата за сектора
4,110 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
650 лв / месец
максимална
10,000 лв / месец
Мнения и оценки от служители
2.6
Средно добра 
2.5
2.0
2.1
2.6
2.2
3.1
2.8
2.3
1.7
2.2
2.2
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
При интерес от работодателя очаквайте връзка на посочените от вас контакти.