Работа Automation Software Tester

42 нови обяви за работа

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Yox Изчислена Заплата

Какво е това?

Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.

Как се смята?

Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.

Защо тази информация е полезна?

Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.

Quality Auditing Analyst with French language

Accenture
location_on гр. София

icon 4,110 лв / месец (изчислена от Yox)

icon
  • Пълно работно време
  • Постоянна работа

Пълно описание


Spirit of the role:

The Quality Auditing Analyst is responsible for monitoring and evaluating the performance of sales agents to ensure compliance with program standards and client requirements. This role involves analyzing call recordings, providing feedback, and developing strategies to enhance the quality of service and improve sales performance.

Responsibilities:

  • Complete quality audits of agent transactions each month per agreed schedule.
  • Provide timely, relevant, and possibly sensitive feedback to agents and their team manager.
  • Create and complete Quality Assurance reports and distribute to stakeholders.
  • Analyze quality results and provide training, process, and quality improvement recommendations.
  • Participate in internal and external client meetings re quality processes, the quality form, or quality improvement initiatives.
  • Participate in and or manage monthly calibration sessions with internal stakeholders and or the client.
  • Improve agent performance through the completion of side by side coaching.
  • Maintain all quality assurance metrics.
  • Fulfil other quality coaching assignments as needed.


Job Qualifications:

  • At least 1-year of experience in Quality.
  • At least 1-year sales experience primarily outbound sales upselling, cross selling, online sales, or telemarketing relationship sales, ad sales, digital marketing.
  • Strong understanding of sales processes, techniques, and best practices.
  • Excellent analytical and problem solving skills.
  • Proficiency in using quality monitoring tools and CRM software.
  • Strong communication and interpersonal skills.
  • Attention to detail and a high level of accuracy in work.
  • Ability to work independently and as part of a team.
  • Fluency in French.
  • Good level of English.


Benefits:

We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

  • Career Counselling
  • Additional paid time off
  • Flexible home office policy
  • Flexible benefits
  • Luxury health & dental insurance
  • Life insurance
  • Food vouchers
  • Fuel card
  • Multisport card
  • Employee Assistance Program
  • Bonuses for special occasions
  • Options to buy shares


Location: Sofia, Bulgaria Work Model: Full time work from office

About Accenture:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Социални Придобивки


  • card_giftcard
    Ваучери за Храна
  • health_and_safety icon
    Допълнително Здравно Осигуряване
  • date_range
    Допълнителен Годишен Отпуск
  • school
    Безплатни Обучения/Курсове
  • food_bank
    Безплатна Храна
  • sports_football
    Карта за Спорт
  • local_atm
    Карта за гориво
  • credit_card
    Бонусова Система

Средна заплата за сектора


4,110 лв / месец (изчислена от Yox)

info-icon Средна работна заплата за града изчислена от YOX

минимална

650 лв / месец

максимална

10,000 лв / месец

Мнения и оценки от служители


2.5
Средно добра
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2.4
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Баланс между работата и живота
2.0
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Кариера и възможност за развитие
2.0
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Култура и Ценности
2.5
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Заплата и Придобивки
2.1
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Общо усещане
3.0
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Колеги
2.8
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Местоположение
2.2
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Стабилност
1.6
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Управление
2.1
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Толерантност и Равенство
2.0
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Работна среда


Необходими основни умения

Необходими основни знания

Добави резюме

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Това е резюмето, което от ще разгледат за твоята кандидатура

Финален преглед

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Информация за обратна връзка

Резюме

Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
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