4,110
Работа Automation Software Tester
42 нови обяви за работа
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Пълно работно време Постоянна работа Spirit of the role: The Quality Auditing Analyst is responsible for monitoring and evaluating the performance of sales agents to ensure compliance with program standards and client requirements. This role involves analyzing call recordings, providin...
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Position Overview We are seeking a talented DevOps Engineer to join our team. In this role, you will contribute to the development, optimization, and maintenance of our cloud-based systems. You will help build and improve features for an existing pl...
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DEVOPS ENGINEER - OpenDesk Platform (m/f/d) Make an amazing climb in your career in an international team of experts. Our company provides technological services for the whole Schwarz group of more than 30 countries in Europe and the US. Our vision ...
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APPLICATION DevOps ENGINEER (PRODUCT DELIVERY) ABOUT US: Bulwork is the first IT recruitment agency in Bulgaria with 25 years of excellence. The company has established a reputation for delivering high-quality services to clients and candidates. We...
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Пълно работно време Постоянна работа QA Specialist – Corporate CRM DSK Bank is part of OTP Group – one of the leading banking groups in Central and Eastern Europe. Our amazing company is following an ambitious journey, which requires bright and motivated people to build its succes...
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Automation QA Expert (AI/ML Focus) Transform quality assurance from a manual bottleneck into an automated accelerator. You’ll build the automated testing infrastructure that enables rapid, safe deployments of AI services and ML models to productio...
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DevOps Engineer Build the foundation that powers DSK Bank’s AI and ML innovation. You’ll be responsible for the infrastructure that enables Data Scientists and Engineers to deploy cutting-edge AI solutions securely and reliably. Your work will d...
- Пълно работно време Постоянна работа
DevOps Engineer (CBS) DSK Bank is part of OTP Group – one of the leading banking groups in Central and Eastern Europe. At DSK Bank, we constantly strive to provide the best experience to our customers by offering them innovative digital solutions...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Телебид Про е софтуерна продуктово-ориентирана компания, специализирана в разработването на финансови бизнес системи, които изграждам...
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JUNIOR TO MID-LEVEL DevOps ENGINEER About us: Bulwork is the first IT recruitment agency in Bulgaria with 25 years of excellence. The company is well known for delivering top-quality services to clients and candidates alike. We honor candidates’ ...
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About Akkodis: Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 40,000 tech experts across 30+ countries combine best-in-class technologies and cross industry knowledge...
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SITE RELIABILITY ENGINEER (SRE) - OpenDesk Platform (m/f/d) Make an amazing climb in your career in an international team of experts. Our company provides technological services for the whole Schwarz group of more than 30 countries in Europe and the...
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Devops specialist at it infrastructure and operations department, sofia
First Investment Bankгр. София
Пълно работно време Постоянна работа Devops Specialist at IT Infrastructure and Operations Department, Sofia Who we are – WE ARE: Leaders in innovation and a favorite brand of thousands of Bulgarians Different and we encourage diversity - this gives us invaluable advantages Flexible...
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DEVOPS ENGINEER (m/f/d) Make an amazing climb in your career in an international team of experts. Our company provides technological services for the whole Schwarz group of more than 30 countries in Europe and the US. Our vision is to be the leading...
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UpSkill is a recruitment agency ready to go the extra mile in order to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support. We believe that being ...
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Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Spirit of the role:
The Quality Auditing Analyst is responsible for monitoring and evaluating the performance of sales agents to ensure compliance with program standards and client requirements. This role involves analyzing call recordings, providing feedback, and developing strategies to enhance the quality of service and improve sales performance.
Benefits:
We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:
Location: Sofia, Bulgaria Work Model: Full time work from office
About Accenture:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
The Quality Auditing Analyst is responsible for monitoring and evaluating the performance of sales agents to ensure compliance with program standards and client requirements. This role involves analyzing call recordings, providing feedback, and developing strategies to enhance the quality of service and improve sales performance.
Responsibilities:
- Complete quality audits of agent transactions each month per agreed schedule.
- Provide timely, relevant, and possibly sensitive feedback to agents and their team manager.
- Create and complete Quality Assurance reports and distribute to stakeholders.
- Analyze quality results and provide training, process, and quality improvement recommendations.
- Participate in internal and external client meetings re quality processes, the quality form, or quality improvement initiatives.
- Participate in and or manage monthly calibration sessions with internal stakeholders and or the client.
- Improve agent performance through the completion of side by side coaching.
- Maintain all quality assurance metrics.
- Fulfil other quality coaching assignments as needed.
Job Qualifications:
- At least 1-year of experience in Quality.
- At least 1-year sales experience primarily outbound sales upselling, cross selling, online sales, or telemarketing relationship sales, ad sales, digital marketing.
- Strong understanding of sales processes, techniques, and best practices.
- Excellent analytical and problem solving skills.
- Proficiency in using quality monitoring tools and CRM software.
- Strong communication and interpersonal skills.
- Attention to detail and a high level of accuracy in work.
- Ability to work independently and as part of a team.
- Fluency in French.
- Good level of English.
Benefits:
We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:
- Career Counselling
- Additional paid time off
- Flexible home office policy
- Flexible benefits
- Luxury health & dental insurance
- Life insurance
- Food vouchers
- Fuel card
- Multisport card
- Employee Assistance Program
- Bonuses for special occasions
- Options to buy shares
Location: Sofia, Bulgaria Work Model: Full time work from office
About Accenture:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Социални Придобивки
- card_giftcardВаучери за Храна
- health_and_safety iconДопълнително Здравно Осигуряване
- date_rangeДопълнителен Годишен Отпуск
- schoolБезплатни Обучения/Курсове
- food_bankБезплатна Храна
- sports_footballКарта за Спорт
- local_atmКарта за гориво
- credit_cardБонусова Система
Средна заплата за сектора
4,110 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
650 лв / месец
максимална
10,000 лв / месец
Мнения и оценки от служители
2.5
Средно добра 
2.4
2.0
2.0
2.5
2.1
3.0
2.8
2.2
1.6
2.1
2.0
Финален преглед
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